Temporary Customer Services Advisor

2 weeks ago

Rugby, Warwickshire, United Kingdom Triumph Consultants Ltd Full time

What's involved with this role:

Temporary Customer Services Advisor (Admin and Clerical) x2

Reference no:
Rugby

Pay Rate:
£11.37

per hour PAYE

Role Length:
This opening assignment is for 2 months

A Customer Service Advisor is needed to respond

  • Respond to requests for information and help customers access and pay for services using the channel they have chosen.
  • Recognise, respect, and listen to the varied needs of customers and explore which solutions are available to meet their needs.
  • Recognise and deal with a whole range of customer emotions including people who are angry, abusive, aggressive, and potentially violent.
  • Liaise with backoffice staff in order to provide customers with information that is accurate and sufficiently resolves the customer's enquiry.
  • Correctly identify and capture data relating to customer requests for services including logging, processing and progress chasing enquiries.
  • Develop and maintain up to date knowledge of the services delivered by the customer services centre and the systems used to deliver those services.
  • Work to identified customer service standards and performance targets.
  • Note and report any areas where improvements are needed to minimise waste and increase levels of customer satisfaction.
  • Participate in all training and development activities necessary to fulfil the role.
  • Undertake general administrative and housekeeping duties in the customer service centre.

"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: Experience/Knowledge:

  • 3 GCSEs, grade A
  • C, including English.
  • Experience of dealing with requests for information and helping customers access and pay for services.
  • Experience of dealing with customers both on the telephone and face to face.
  • Experience of team working.
  • Experience of using call centre technology and CRM systems.

Skills/Technical skills:

  • Good keyboard skills.
  • Able to use written and oral communication skills effectively.
  • Able to work to identified customer service standards and performance targets.
  • Willing to share information and ideas and contribute to service improvements.
  • Able to treat customers fairly, honestly, respectfully and in a polite and courteous manner.
  • Able to listen, understand and correctly identify what the customer needs.
  • Able to liaise with others to find solutions to customer enquiries.
  • Able to handle customer enquiries with sensitivity.
  • Able to respond to peak workloads.
  • Able to adapt to change and demonstrate a flexible approach to work.

_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._

_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:


  • Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  • Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  • Your availability to work either immediately, or at short notice.
  • Please refer to the Role Requirements section above your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  • Any local authority/public sector experience
  • Any relevant qualifications held or being studied for.

Job Ref:
Rugby

Anticipated Length of Assignment:

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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