Band 4 Cancer Clinical Support Worker

1 week ago

Birmingham, Birmingham, United Kingdom University Hospitals Birmingham Full time

Job summary:


The Cancer Clinical Support Worker will form an integral part of the multidisciplinary team approach in providing personalised care interventions to patients diagnosed with cancer and their carers throughout the care treatment pathway and after care support.

The Support Worker will work independently within the remit of the role but under the guidance and supervision of the Cancer Clinical Nurse Specialists (CNS) and Personalised Care Team to coordinate and manage patients identified to the service by the CNS team.

The Cancer Clinical Support Worker will ensure patients are:

  • Supported to regain as normal a life as possible.
  • Given advice about how to minimise their risk of developing further cancer related problems.
  • Given advice about possible future signs of cancer recurrence or longterm effects of treatment.
  • Enabled to re
- access specialist services without delay should they need to do so

(Improvising Outcomes:
A Strategy for Cancer, 2011).


As part of a team, the cancer support worker will speak to patients to discuss what matters most to them through a holistic conversation and assessment.

The cancer support worker will provide cancer information and/or signpost them to support services and resources and will develop a personalised care plan which is shared with the patient and specialist team and that this and other communications are documented on the Somerset Cancer Registry.


Main duties, tasks & skills required:

The successful post holder will provide basic telephone/ face to face advice and triage where appropriate, working within defined protocols and guidelines.

Document and communicate outcomes as per service specification.


Support patients and carers to access timely and appropriate information and support, including sign posting to relevant departments or a range of support services.

Monitor appointments and diagnostic tests and ensure these are booked and undertaken in an appropriate and timely manner. To escalate any delays to the cancer CNS team.

Assist the Cancer CNSs and cancer clinicians with the implementation of treatment summaries.

Assist with the delivery and signposting of patients to Cancer Health and Wellbeing pre and post treatment programmes.

Maintain good professional relationships with patients, carers and specialist cancer teams at UHB.


Collaborate and work closely with local providers of validated information resources, users and user groups, UHB Cancer Information and Support Service and third sector support, e.g.

Macmillan, Tumour Specific charities and Local Cancer Charitable organisations.

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.


UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description:

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification:
Qualifications:

Essential:

  • Educated to Alevel, and or NVQ Level 3 or 4 in Health and or Social Care
  • Continued professional development

Experience:

Essential:

  • Experience of working in a multidisciplinary team
  • Experience of working in a healthcare setting
  • Customer Care experience
  • Knowledge of patients needs when being treated / care for in a healthcare setting
  • Accurate data entry, typing and checking skills
  • Ability to produce letters / reports using Word and Excel
  • Understand own limitations and know where to seek advice and support.
  • Have an understanding of the physical and psychological needs of a patient
  • Knowledge of the elements of personalised care initiatives in cancer
  • Experience of using Microsoft Office, including Word, Excel and PowerPoint
**Disclosure and Barring Service

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