Client Special Order and After Sales Manger,

2 weeks ago

London, Greater London, United Kingdom Jessica McCormack Full time

Supporting the work of the Jeweller since 2006

Client Special Order and After Sales Manger

The role

Client Special Order and After Sales Manger

Jessica McCormack

Mayfair, London

The Jessica Mccormack Brand

Renowned London based diamond jeweller, Jessica McCormack, is known for her distinctive aesthetic, bringing modernity to craftsmanship. Handcrafted in-house, her designs effortlessly fit into her clients jewellery wardrobes, to be worn today and passed down from one generation to the next. Jessica McCormacks workshop at 7 Carlos Place, London, reimagines a forgotten era of luxury in the most breathtakingly beautiful way, where clients are inspired to curate their own collections to reflect their unique personal style. Jessicas unconventional 4 Cs are Craft, Collect, Curate and Cult.

Purpose of the Position

As Client Special Order and After Sales Manager, you will manage and proactively lead all client orders and after-sales care. This role will support the Sales Team, Production Department, Workshop, and Design in delivering clients orders that meet the high standard of JMc.

Responsibilities

Managing the production of all client orders from the sales and design teams, including clients own repurpose, true bespoke, special orders, repairs, aftersales, bespoke heirloom boxes, and valuations. Being responsible for the co-ordination and continuous communication with the sales and design teams, ensuring goods are completed in a timely manner, and meeting the clients' expectations. Being the main point of contact for enquiries relating to client orders from the sales team. Raising purchase orders and managing their critical path with the workshop once approved by head of department. Raising purchase orders with / for all external suppliers, once approved by head of department. Entering all routings, purchase orders, item descriptions, images, designs, and stone report document provided, into the system. Managing and monitoring clients quotes, by creating simulated production orders, including the BOM and routing on the system, to be reviewed and approved by the head of department. Maintaining timelines and control on all client projects. Being responsible for stone testing, and correctly filling results on the system. Covering for all high-res photography and completed documentation on clients orders. Managing Client Repairs and After sales in the same manner, with keen co-ordination and communication as Bespoke and special orders on the system. Responsible for monthly reporting on all client special order and after sales KPIs Responsible for raising and coordinating Valuation documentation for approval by Global Director

Profile

Previous jewellery production experience required. Gemmological qualification desired Strong administration and system skills Detail oriented, conscientious, and systematic Ability to work under pressure and to tight deadlines. Ability to organise, prioritise and manage multiple tasks simultaneously. Excellent technical communication skills

Department

Production

Position reports to

Head of Production

Direct Reports

None

Salary

Competitive

How to Apply

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