Customer Services Operator

2 weeks ago


Bristol, Bristol, United Kingdom Europa Worldwide Group Full time £26,475

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.


The group employs over 1,400 people with 17 sales offices in the UK, and the Republic of Ireland, plus European teams in Belgium and the Netherlands and internationally in Hong Kong, China, India and the UAE.


Please note our Bristol office is due to relocate to Portishead this year, so the ideal candidate would need to be able to commute to this area.

We are currently looking for a Customer Service individual to join our Europa team. You will need a good telephone manner and experienced managing a busy inbox. Ideally come from a freight background and be able to proactively deal with situations & problem solve.

Excellent salary package of £26,475.25 days holiday plus bank holidays

  • Enhanced maternity & paternity pay
  • Contributory company pension scheme
  • Death in Service
  • Buying/selling annual leave scheme
  • Employee Wellbeing Programme
  • Refer a Friend Scheme
  • Be responsible to communicate Providing updates for customers through either phone or email facet.
  • Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
  • Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
  • Support the Customer Service Manager with statistics that highlights customer performance and trends via the Customer Service Database Leonardo.
  • Strong, confident personality with administrative and/or customer service background.
  • Time management skills are essential as are communication (face-to-face and over the phone) skills.
  • Commercial Office experience preferred.
  • Excellent communicator and dedication to excellent customer service
  • Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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