Customer Service Advisor

2 weeks ago


Bristol, Bristol, United Kingdom National Express Full time
We have a fantastic
full time opportunity for a Customer Service Advisor to join our team at
Bristol.

  • Working hours shift patterns including weekends and bank holidays. Occasionally working overtime to meet business demands._


As a
Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with our vision and values.


What you'll do...

  • Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
  • Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
  • Proactively look for opportunities to upsell National Express services and products
  • Provide support and assistance to customers, colleagues and driver teams
  • Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
  • Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
  • Ensure established safe working processes are adhered to at all times
  • Promote a cohesive, empowered and engaged working environment

What you'll need...

  • English language skills
  • Experience of frontline customer service in a fast paced environment
  • Positive attitude to customer service and personal development
  • Ability to work in a team or independently on your own initiative
  • Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
  • The ability to work shift patterns including weekends and bank holidays. Occasional working overtime to meet business demands

What we offer in return for your hard work and commitment

  • 22 paid days annual leave
  • Free nationwide National Express coach travel for you and a nominated person, and 50% discount for friends and family
  • A free smart comfortable uniform
  • A company pension
  • Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
  • Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
  • Endless opportunities for progression within the business
  • Terms and conditions apply

Things to note
:


National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.


Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.



  • Bristol, Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journeyPackage and...


  • Bristol, Bristol, United Kingdom John Ross Associates Full time

    Customer Service AdvisorOur client is the UK's leading provider of Digital Software services to the NHS, Local Government and a wide range of Commercial organisations. This is a fantastic opportunity for an experienced and motivated Customer Services Advisor to join a growing and profitable business.This is a long-term, progressive and rewarding career...


  • Bristol, Bristol, United Kingdom Perfect Placement Automotive Recruitment Full time

    Customer Service Advisor Vacancy - Bristol- £25,000 Basic Salary + Quarterly Bonus: Monday To Friday Working Hours ONLY No Weekends**:- Automotive Office Working Environment Unique Opportunity For Anyone With Previous Automotive Customer Service Experience: Must Be Customer Focused & Computer Literate:- Fantastic Company Perks + Benefits Including 22...


  • Bristol, Bristol, United Kingdom Travail Employment Group Ltd Full time

    Customer service advisor£28,000 per annum, temporary contract 3 to 6 months, 37.5 hours per week M-F, flexible start time - 9am, BS34 Patchway, Bristol, Pension, 25 days + bank holidays and parking. Working from home possible one day per week.Established and successful international business with an employee head count of 170,000 people and operating across...


  • Bristol, Bristol, United Kingdom red recruitment Full time

    Red Recruitment is recruiting Customer Service Advisors who are looking to progress with their career to join a market leading insurance business in Bradley Stoke. This position contains many benefits including a generous annual leave allowance as well as a starting salary of £21,000 per annum. Benefits and Package for a Customer Service Advisor:Salary:...


  • Bristol, Bristol, United Kingdom Brite Recruitment Ltd Full time

    **CUSTOMER SERVICE ADVISORBRISTOL£20,517 (Inclusive of shift allowance)**A building society is looking for an enthusiastic and hardworking Customer Service Advisor to act as a welcoming face of the company, providing an exceptional level of customer service. This role would be suitable for anyone with customerfacing experience, suitable for those looking to...


  • Bristol, Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journeyPackage and...


  • Bristol, Bristol, United Kingdom Red Recruitment Full time

    Do you have previous telephone handling or customer service experience? Are you looking for a new role? Red Recruitment is recruiting Customer Service Advisors on behalf of our client who are one of the UK's largest, most-trusted, vet-run suppliers of veterinary medication and animal products licensed in the UK. This position is a permanent position and the...


  • Bristol, Bristol, United Kingdom Babcock International Full time

    Customer Service Advisor: Location: Bristol, GB, BS16 1EJ Onsite or Hybrid: OnSiteJob Title: Customer Service AdvisorLocation: Stoke Gifford, Bristol + Hybrid Working ArrangementsCompensation: £22,878 + BenefitsRole Type: Full time / PermanentRole ID: 56101At Babcock we're working to create a safe and secure world, together, and if you join us, you can play...


  • Bristol, Bristol, United Kingdom Pertemps Network Group Full time

    Job Description:Job Title: Customer Service AdvisorLocation: Central BristolStart Date: ASAPWorking Hours: Monday - Friday, 9.30am - 5.00pmPay Rate: £ £12.80 per hour (depending on the role)We have an exciting opportunity for Customer Service Advisors to join our client's team in Central Bristol. This is a temporary ongoing assignment with the potential to...


  • Bristol, Bristol, United Kingdom Adecco UK Full time

    Customer Service Advisor Wanted South BristolSalary: £24,000p.aWorking Hours: Between 7AM and 11PM (5 days out of 7)Immediate StartPermanentAdecco are currently recruiting for customer service advisors on behalf of our client based in South Bristol Our client are looking for someone on a permanent basis with an immediate start This is a great opportunity...


  • Bristol, Bristol, United Kingdom Crooton Full time

    crooton are excited to be working with the UK's Number 1 breakdown provider. They are looking for Customer Service Advisors to be based in Bristol on a full-time permanent basis.About The RoleAs a Customer Service Advisor operating in the contact centre, you'll take calls from members who want to discuss their membership or are looking to renew their cover....


  • Bristol, Bristol, United Kingdom Red Recruitment Full time

    Exciting Opportunity for Customer Service Advisors in BristolAn established telephone fundraising agency in Bristol is seeking Customer Service Advisors to join their team. This role offers a competitive hourly rate and a great working environment in Bristol City Centre.Job Details:Previous customer service experience requiredStrong communication...


  • Bristol, Bristol, United Kingdom Page Personnel Sales Full time £12

    About Our Client Our client is an established buisness based in bristol. They uphold a strong reputation for quality and innovation while striving to make a positive difference in the UK. Job Description Manage patient records and coordinate appointments. Handle customer inquiries and complaints professionally and promptly. Maintain a high level of...


  • Bristol, Bristol, United Kingdom Autoskills UK Full time

    LocationBristol Sector:Bodyshop & Accident Repair Job type:Permanent Salary:£24k per year Contact:Lucy Blake Contact phone: Salary high:24000 Salary low:24000 Job ref:JO Published:about 4 hours ago Expiry date: Startdate:26/06/2023BODYSHOP CUSTOMER SERVICE ADVISORCustomer Service Advisor Details:Basic Salary: £24,000Hours: Monday - Friday, 8.00am -...


  • Bristol, Bristol, United Kingdom Pertemps Network Group Full time

    Customer Service Advisor:Applicants£14 Per Hour Full TimeTemporaryBristol, BristolCustomer Service And Call CentreJob Description:We are looking for Exceptional Customer Service Advisors for a brand new Temporary Role.Are you known for your outstanding customer service skills? Do you thrive in environments where your dedication to customer satisfaction is...


  • Bristol, Bristol, United Kingdom Workingmums Full time

    We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Select Bristol. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst...


  • Bristol, Bristol, United Kingdom Resolve Recruitment Services Full time

    Customer Service Advisor, Central BristolResolve Recruitment are proud to be working with one of the most successful Student Accommodation Sites. Due to continued growth, our client seek an experienced Customer Service Advisor to join their team on a part time basis.Overview:Work as part of a team to provide day-to-day management of the property and its...


  • Bristol, Bristol, United Kingdom Affinity Search and Selection Limited Full time

    Customer Service AdvisorBristol£ Plus BonusMonday - Friday Our Client is currently looking to recruit a customer service support advisor, You job will be to support the Contact Centre Team in answering queuing calls and managing call work flow to the booking team.As part of this role you will also be carrying out post Visit Customer Satisfaction Follow Up...


  • Bristol, Bristol, United Kingdom Bridge of Hope Full time

    Job Title: Customer Service Advisor (Temporary)Location:Bristol (In-office)Duration: 4-6 weeks (Full-time)Hourly Rate: £12.30We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Advisor on a temporary basis. In this role, you will be responsible for providing high-quality assistance to our clients, addressing...