Customer Service Advisor
2 weeks ago
full time opportunity for a Customer Service Advisor to join our team at
Bristol.
- Working hours shift patterns including weekends and bank holidays. Occasionally working overtime to meet business demands._
As a
Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with our vision and values.
What you'll do...
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
- Proactively look for opportunities to upsell National Express services and products
- Provide support and assistance to customers, colleagues and driver teams
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
- Ensure established safe working processes are adhered to at all times
- Promote a cohesive, empowered and engaged working environment
What you'll need...
- English language skills
- Experience of frontline customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
- The ability to work shift patterns including weekends and bank holidays. Occasional working overtime to meet business demands
What we offer in return for your hard work and commitment
- 22 paid days annual leave
- Free nationwide National Express coach travel for you and a nominated person, and 50% discount for friends and family
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business
- Terms and conditions apply
Things to note
:
National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.
Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.
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