Customer Service Advisor

2 weeks ago


Bristol, Bristol, United Kingdom Heating Engineers London Full time
Heating Engineers London, a rapidly expanding, family-run plumbing and heating firm, we invite you to join our team. We're seeking individuals who share our passion for growth, unity and excellence. Our company is not just about employment but a journey towards collective success.

We uphold the principle that exceptional results stem from effective teamwork. As a family-run entity, our ethos of collaboration, compassion, and quality serve as the backbone of our operations. Our objective is to deliver a service standard that we would want to experience first-hand.


Over three decades ago, our founder, Adrian and his wife, Cordelia, initiated the journey of building a plumbing and heating company.

Adrian was the face of operations, while Cordelia, our finance director, skilfully managed the business logistics. Initially, they operated with a small team, working from home and delivering exceptional services to their customers.


Their three sons, all in their 20s, took over the business, maintaining their parents' commitment to honesty and excellent service.

They transformed Plumb London from a small-scale operation to a fully-fledged business, without compromising the core family values.

Our business has evolved from a reactive company to a proactive problem-solver.

Our dedicated team of over 30 professionals continues to expand our business responsibly, prioritizing quality over quantity, and keeping our family values at the forefront.

Join us on this journey of growth and excellence

Key Tasks & Responsibilities

  • As a team member, you'll be passionate about customer service
  • To be the main contact for customers seeking plumbing, drainage & heating emergencies
  • To assist our customers with any specific enquiries they have whilst building a good rapport
  • Capturing accurate data and logging the relevant information onto the industry's bespoke software
  • General office administration: marketing, reports, blogs, invoicing, service reminders
  • There is no cold calling involved at all. All customers you speak to are clients who wish to use our service.
  • Your skills will be invaluable to the team; a strong focus on sales will help grow the business

Key Attributes


We aren't looking for a specific degree or previous experience, as we have a full coaching and business development program available.

Although, any previous experience in customer service will help.

  • Outstanding communication skills with the ability to build instant customer rapport
  • Ability to multitask, prioritize, and manage time effectively
  • Target driven and selfmotivated
  • An ability to deal professionally, calmly and tactfully with customers and maintain confidentiality at all times
  • Selfmotivated individuals who love to work as part of a team
  • Desire to grow and develop with the business.


We're here for our customers when they need us the most, the hours you work can fall between Monday - Friday 8am - 8pm and Saturday 9am - 2pm.

We have a flexible approach to shift patterns, and our hours of business change according to the time of year.

Work Remotely

  • No

Job Types:
Full-time, Permanent

Pay:
£22,500.00 per year

Benefits:

  • Casual dress
  • Company events

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Work Location:
In person

Application deadline: 20/01/2024

Reference ID:
HEL - Customer Service Advisor

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