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2nd Line Support Engineer

3 months ago

Preston, Lancashire, United Kingdom Jive Recruitment Full time

Support Engineer Opportunity at Dynamic Company

The ideal candidate for this role will have at least 2 years of experience in IT Support. This is a great chance for a support engineer to grow within this vibrant and fulfilling organization.

Key Responsibilities:

  • First point of contact for users needing help via phone or email
  • Qualify and document raised issues
  • Support requests related to various technologies including:
    • Workstations
    • Servers
    • Printers
    • Networks
    • Specific hardware and software
  • Provide on-site support for networks and applications
  • Escalate unresolved issues to 3rd Line Support
  • Manage and prioritize the Ticketing system
  • Offer remote and telephone support for users across the UK

Desirable Skills and Experience:

  • Windows 7,8 & 10 Administration & Support
  • Router configuration
  • Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
  • Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan's
  • Understand cabling needs for IT/Telephone System Jobs
  • Strong communication and customer service skills
  • Ability to quickly learn new applications and technologies
  • Able to install, configure, upgrade and relocate PC hardware, software and print devices
  • Experience of Windows XP, Vista, 7, 8, 10, Office problem solving
  • Experience of PC hardware troubleshooting and problem solving
  • Microsoft Office applications