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Front of House Host

3 months ago

Daventry, Northamptonshire, United Kingdom Calex UK Full time

We are looking to recruit a part time Front of House Receptionist / Host to work 25 hours per week at the Volvo Training Centre in Daventry.


Main Job Function

  • To ensure that the Training & Development Centre provides a warm, friendly, and professional environment to visiting customers
  • To ensure that on arrival, all visitors receive a pleasant and courteous welcome
  • To ensure that effective contact is maintained with site visitors during their stay
  • To ensure that visitor's needs are dealt with promptly and completely
  • To accurately record and pass all messages and information received
  • To help ensure all telephone connections are made as quickly as possible to the appropriate personnel
  • To enhance the reputation of the Dealer Training & Development Centre at every opportunity when interacting with others

Key Tasks

  • Ensure a friendly welcome for all site visitors and ensure they are made to feel comfortable
  • Attend to customer's needs while they are on site
  • Ensure tidiness and functionality of customer facing areas
  • Introduce first time visitors (delegates) to all the sites facilities and processes
  • Ensure all external trainers and meeting hosts are given all the information they require
  • Interact with visitors during social times (i.e. coffee and lunch breaks)
  • Plan ahead to professionally greet the next day's visitors
  • Support the prompt answering (within 3 rings) of incoming phone calls
  • Manage course attendance via iPad registration and Learning Management System update
  • Manage delegate "noshows" and late arrivals. Call Dealer Managers to establish the situation
  • Daily liaison with Restaurant Manager to ensure accuracy of planned visitor numbers
  • Maintain customer information screens and room booking panels
  • Carry out additional supportive administration duties as directed
  • Encourage feedback from delegate visitors to ensure continual improvement
  • Ensure that all visitor's enquiries, queries, and complaints are acknowledged and recorded immediately and passed quickly to the relevant team member
  • Maintain and improve customer relations, thus enhancing the quality, image, and reputation of the Dealer Training & Development
  • Report to manager any losses, damage or other incidence of cost arising in the public areas
  • Maintain standards of behaviour and appearance as expected by visitors
  • Always ensure professional and courteous customer contact
  • Provide refreshments to waiting customers and engage in pleasant dialogue
  • Alert manager to any unusual or concerning situations

About you

  • Experience of working within a customerfocused environment
  • Calm and organised approach to problem solving, tackling stressful situations, and handling a varied workload
  • Knowledge and experience of retailing operations
  • Capable of interacting with all types of visitors in a lucid, professional, and pleasant manner
  • Embrace customer care and Customer Relations Management training and development
  • Proactive approach to providing a premium customer experience

Salary
Circa £14,000 per annum depending on experience, plus employee benefits package.

Working Hours
8.00am-1.00pm Monday to Friday, and ability to cover for when colleague who covers afternoons is off.

Location
Volvo Training Centre, Daventry

Pre-employment Checks

How to Apply


To apply, please provide a full and up to date copy of your CV together with a covering letter detailing why you feel you would be suitable for this role.

Applications without a cover letter will not be considered.

Job Types:
Part-time, Permanent

Part-time hours: 25 per week

Salary:
Up to £14,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
One location