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Outpatients Bookings Supervisor
2 weeks ago
Job overview
We have an exciting opportunity at St Bartholomew's Hospital, within The Outpatient department to join as The Band 4 Supervisor (Admin).
We are looking for an enthusiastic individual who has good interpersonal skills. This is a management role and the successful candidate will lead the Outpatient Reception teams, whilst being a part of a wider multi-disciplinary team.
Main duties of the job
The post holder will be required to work in conjunction with the Outpatient Senor Supervisor and Managers to ensure Outpatient clinics run smoothly on a day to day basis handling issues as they arise reporting in real time.
The candidate will deal with patient complaints and concerns, resolving locally where possible, and where this is not possible ensuring the appropriate process is followed and documented.
Work closely with The Outpatient Senior Supervisor and Management team to implement quality standards and standard operating procedures.
The successful candidate will need to be a flexible team player who can manage a varied workload to meet set targets and changing deadlines
They must be able to work within a confidential environment and adhere to Information Governance procedures.
Computer literacy is essential as the successful candidate will be expected to input, extract and compile complex information from our booking systems.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Experience
Essential criteria
Minimum of 1 year working in a customer focused environmentSkills
Essential criteria
Good written and verbal communication Excellent telephone manner Ability to motivate and manage teams to achieve quality service standards Proficiency in Microsoft office Able to accurately capture and interpret data Able to prioritize own workload and that of others, including teams Ability to structure, schedule, plan and monitor long term activities Ability to work as a member of a teamQualifications
Essential criteria
GCSE or equivalent in English and MathsOther
Essential criteria
Ability to input and retrieve information on a computerized system-
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