Outpatient Receptionist
2 weeks ago
We are looking for highly motivated, organised, enthusiastic people to join our team, who strive to do the very best in providing an efficient, welcoming and quality service for our patients.
To provide a professional, customer centred receptionist service to patients attending the Outpatient areas at lewisham Hospital.
The role is based at Lewisham Hospital, but maybe required to be flexible in terms of location, which could be across all sites QE and community as operationally required.
You will be the first line of contact for patients attending clinical treatment and will be expected to conduct a professional, freindly service in line with the Trust values, maintaining the privacy and dignity of the patient at all times.
You will offer the patients a warm, friendly and helpful experience and inform the patient of the next step of their journey, including any issues that may delay that process.
You will need to have a calm attitude at all times, being aware and having an understanding of patients' worries and concerns coming to hospital.
You will be required to check-in & check-out patients arriving, and departing, completing accurate outcomes for those who require follow up appointments.
Ensuring the booking processes are followed accurately and in a timely manner, and all clinic outcome forms and reconciliations, and close of business processes are completed.
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley.
With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham.
We also provide some services at Queen Mary's Hospital in Sidcup.As an organisation, we've made significant improvements for patients and staff in the last two and-a-half years.
This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of "Good" in the Well-Led and Effective domains, in addition to the rating of "Good" that we had already achieved in the Caring domain.
Our staff culture change programme has been key to the Trust's improvement journey, as we've stabilised our workforce by reducing vacancy rates and improving staff retention.
We've also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.We also hold in great value the Well being of our staff & have an extensive resource and active programme that reflects this
Post Title:
Receptionist
Grade:
Band 2
Hours: 37.5 hours per week
Department:
Allied Clinical Services
Responsible to:
Outpatient Supervisor
Accountable to:
Outpatient Associate Service Manager
Job Summary:
To provide a professional, customer centred receptionist service to patients attending the Outpatient areas across all sites and all reception desks as operationally required.
Key Result Areas & Performance:
To provide an accurate and timely appointment booking service for patients arriving, departing or who require follow up appointments.
To be the first line of contact to the public face of the Trust for patients attending clinical treatment.
To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times.
To offer the patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process.
To ensure the booking processes are followed accurately and in a timely manner, and all clinic outcome forms and reconciliations, and close of business processes are completed.
Main Duties/Responsibilities:
To arrive, depart, book follow up appointments and cancellations on the Trust's iCare system in a timely fashion
To book follow up appointments/review clinic entries for patients in the Outpatient areas, and ensure Clinic Outcome forms are completed at the end of every clinic.
To ensure patient details are verified and accurately updated on iCare during the arrival and departure process.
To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and
-
Receptionist and Outpatient Administrator
2 weeks ago
London, Greater London, United Kingdom Page Personnel Public Sector & Not for profit Full timeReceptionist and Outpatient Administrator: NHS Trust Temporary role for 3 months Band 3 £13 per hour + £2.02 holiday pay per hour = £15.02 per hour Fully onsite role, no remote working Central London location Role is patient facingClient DetailsA leading NHS Trust in Central London.DescriptionReceptionist and Outpatient Administrator: Ensure that...
-
Outpatients Receptionist
2 weeks ago
London, Greater London, United Kingdom King's College Hospital NHS Foundation Trust Full timeThe Therapy Services department currently has a vacancy for a full-time Outpatients Receptionist to join our well-established team. If you are a team player who works effectively both on your own initiative and as part of a multidisciplinary team, have a bright and cheerful disposition, a flexible attitude towards your work and have the ability to be a...
-
Bank - Outpatients Receptionist
2 weeks ago
London, Greater London, United Kingdom Fortius Full timeJOB DESCRIPTIONJob TitleMedical Receptionist - OutpatientsDepartmentFront of HouseLine ManagerFront of House ManagerLocationFortius Clinic London - 66 Wigmore StreetContract typeBank Hours, shifts dependent on departmental requirements. Shifts usually between 7:00am and 8.00pm Monday to Friday with Saturday am working and overtime...
-
Outpatient Receptionist
2 weeks ago
London, Greater London, United Kingdom Whittington Hospital NHS Trust Full timeTake an active part in the rotation of all duties including, where necessary or appropriate. Notify medical records of deceased patients by completing the RIP form. To ensure that all patients recorded data in manual and computerised systems is dealt with in accordance with agreed policies and procedures. To ensure that general administrative work associated...
-
Receptionist
2 weeks ago
London, Greater London, United Kingdom University College London Hospitals NHS Foundation Trust Full timeThe Women's Health Division is seeking to recruit an experienced, highly motivated and enthusiastic Receptionist to join their busy outpatient team at the Elizabeth Garrett Anderson Wing.The Receptionist for Outpatients reports to the Outpatients Service Manager. The post-holder has the following responsibilities: The job description includes a comprehensive...
-
Receptionist
2 weeks ago
London, Greater London, United Kingdom University College London Hospitals NHS Foundation Trust Full time(Band 3) Receptionist - Permanent, full-time (Monday-Friday, 37.5 hours a week)An exciting opportunity has arisen for a proactive, dynamic individual to join our Outpatient Reception Team at the Royal National Throat Nose and Ear and Eastman Dental Division.We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy,...
-
Receptionist
2 weeks ago
London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full timeThe Women's Health Division is seeking to recruit an experienced, highly motivated and enthusiastic Receptionist to join their busy outpatient team at University Hospital LewishamThis is a full-time (37.5 hours per week) role for a six-month period with the potential to extend. Early Pregnancy Unit 2WW General Gynaecology Urogynaecology Obstetrics...
-
Receptionist
2 weeks ago
London, Greater London, United Kingdom University College London Hospitals NHS Foundation Trust Full timeThis is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range...
-
Receptionist
2 weeks ago
London, Greater London, United Kingdom Nuffield Health Full timeHEAD OFFICEReceptionistReceptionistHighgate Hospital, London N6 4DJ| Reception | Permanent | Full time | 37.5 hours per weekNeed to be able to work 5 days over 7 days. Varying shift patterns - 6:30 till 14:30/7:30 till 15:30/11:30 till 19:30/12:30 till 20:30/13:00 till 21:00 - need to be able to fulfill all. Rota done in advance.Making a great first...
-
Phlebotomy Receptionist
2 weeks ago
London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full timePart time Phlebotomy Receptionist.We are seeking highly motivated individuals to join our friendly reception team to deliver first-class customer service to patients. A highly customer focused, skilled multi-tasker, you'll be the first impression of the organisation. In return for your dedication and hard work, we offer wellestablished, structured mentoring...
-
Emergency Department Receptionist
2 weeks ago
London, Greater London, United Kingdom St George's University Hospitals NHS Foundation Trust Full timeThe Emergency Department (ED) handles approximately 160,000 patients per year. The post holder will provide the first point of contact for members of the public attending the ED/EPCH. S/he will liaise with staff, answer enquiries, ensure the efficient registering and recording of patients' attendances, the retrieval of patients' hospital notes and/or ED/EPCH...
-
Receptionist
2 weeks ago
London, Greater London, United Kingdom Phoenix Hospital Group Full timeRole: Receptionist (Bank)Location: Weymouth Street HospitalHours of work: bank, ad-hoc, typically shifts between Monday to SaturdayPay rate - £11 per hourThe purpose of the roleWe are looking for a Bank Receptionist to provide a highly customer-focused, front of house service to our guests and business partners. The Receptionist will ensure that our...
-
Day Care Receptionist
2 weeks ago
London, Greater London, United Kingdom London North West University Healthcare NHS Trust Full timeWe are seeking to appoint to the post of Day Care Receptionist / Administrator within the Haematology Department at NPH. You will be a confident and clear communicator possessing excellent typing and verbal skills. We are seeking an enthusiastic individual who can demonstrate excellent attention to detail and accuracy and experience in prioritising...
-
Bank Medical Receptionist
2 weeks ago
London, Greater London, United Kingdom Fortius Full timeFortius Clinic is now the UK's largest private orthopedic group. We are building our business on a passion for excellence, an innovative approach in all that we do and working together to put patients first. We require a receptionist to become part of a talented, dedicated team of people committed to providing the very best in orthopedic and sports injury...
-
Medical Receptionist
2 weeks ago
London, Greater London, United Kingdom Fortius Clinic Full timeDepartment Front of House Line Manager Front of House Manager / Supervisor Location Rotational across Fortius sites - Marylebone and Bank ( Must be able to work at both) Contract type Permanent full-time 37.5 hours per week Fortius Clinic is now the UK's largest private orthopedic group. We are building our business on a passion for excellence, an...
-
Receptionist/administrator
2 weeks ago
London, Greater London, United Kingdom London North West University Healthcare NHS Trust Full timeAn exciting opportunity is waiting for a receptionist/administrator for paediatric OPD/day care at Ealing Hospiatal To work as part of the Hospital multidisciplinary team, providing an efficient administrative and reception service To book patients' followup appointments To act as first point of contact for day care and OPD for the public and members of the...
-
Receptionist/administrator
2 weeks ago
London, Greater London, United Kingdom London North West University Healthcare NHS Trust Full timeAn exciting opportunity is waiting for a receptionist/administrator for paediatric rainbow ward at Northwick park hospital To work as part of the Hospital multidisciplinary team, providing an efficient administrative and reception service To book patients' followup appointments To act as first point of contact for day care and paediatric assessment unit for...
-
Receptionist
2 weeks ago
London, Greater London, United Kingdom Phoenix Hospital Group Full timePhoenix Hospital Group is a dynamic, fast growing independent hospital group which currently operates two hospitals in central London and Essex and two Harley Street outpatient and diagnostic centres. It has ambitious plans to grow and is now keen to appoint an exceptional Receptionist to support the next stage of its development.We are looking for someone...
-
Endoscopy Receptionist
2 weeks ago
London, Greater London, United Kingdom King's College Hospital NHS Foundation Trust Full timeThe Endoscopy Services department currently has a vacancy for a part-time Outpatients Receptionist to join our well-established team. If you are a team player who works effectively both on your own initiative and as part of a multidisciplinary team, have a bright and cheerful disposition, a flexible attitude towards your work and have the ability to be a...
-
Breast Receptionist
2 weeks ago
London, Greater London, United Kingdom Barts Health NHS Trust Full timeJob Overview We are seeking an enthusiastic and highly motivated Receptionist to join the Women's and Children's Division at Whipps Cross University Hospital, which is part of Bart's Health NHS Trust. This role provides an exciting opportunity to be part of the Breast department at Whipps Cross University Hospital. The post holder will handle daily reception...