Breast Receptionist

Job Overview

We are seeking an enthusiastic and highly motivated Receptionist to join the Women's and Children's Division at Whipps Cross University Hospital, which is part of Bart's Health NHS Trust. This role provides an exciting opportunity to be part of the Breast department at Whipps Cross University Hospital. The post holder will handle daily reception duties at the busy clinic and ensure compliance with cancer treatment targets. Building strong working relationships with the Clinic Manager, Breast surgeons, Nursing staff, and imaging team is a key aspect of this position.

The successful candidate should have experience in managing reception in an outpatient environment and will be responsible for responding to inquiries via email and telephone while delivering high-quality customer service based on our WeCare values. Additionally, the role involves establishing and overseeing efficient administration and business systems to support the directorate in providing an effective and professional communications service.

In return, we offer opportunities for skill development through formal and on-the-job training. The primary work location will be Whipps Cross Hospital, with potential requirements to visit other hospitals within the Trust for work or training purposes.

This is a full-time position requiring 37.5 hours per week, from Monday to Friday.

Main Duties of the Job

• The Breast Clinic at Whipps Cross Hospital serves as the primary point of contact for many patients who may feel anxious about their visit. It is essential for our reception staff to provide a friendly, efficient, and effective service to ensure a positive experience for these patients.
• Dealing with the 18 Weeks pathway initiative, receptionists play a crucial role in recording all activity on CRS to support patient care and Trust income generation from the relevant PCT.

Working for Our Organisation

Barts Health is a prominent NHS trust and a leading healthcare provider in the UK. Our group of NHS hospitals, including Whipps Cross, is dedicated to continuous improvement and aims to provide outstanding care and services to patients.

Our vision is to become a high-performing group of NHS hospitals known for excellence, innovation, and providing safe, compassionate care to patients in east London and beyond. We prioritize patient safety, strive for harm-free care, and maintain a supportive working environment where our WeCare values guide our actions and interactions.

Detailed Job Description and Main Responsibilities

The job description outlines key tasks and responsibilities, while the person specification details the qualifications, skills, experience, and knowledge required for the role.

Person Specification

Qualifications

Essential Criteria

• GCSE, A Level, or equivalent education

Desirable Criteria

• Leadership qualification (e.g., ILM)

Experience

Essential Criteria

• Prior Reception experience
• Experience in working with the public
• Experience in the NHS

Desirable Criteria

• Administrative experience in the NHS or private health sector

Knowledge

Essential Criteria

• Knowledge of CRS system

Desirable Criteria

• Computer skills

Skills

Essential Criteria

• Methodical and logical work approach
• Experience with Cerner Millennium
• Effective communication skills
• Ability to plan and coordinate activities
• Monitoring processes and initiating improvements
• Professional communication at all levels

Desirable Criteria

• Experience with the Electronic Referral System (ERS)

Other

Essential Criteria

• Ability to work within set timeframes
• Recognizing limits of competence
• Proactive and able to use initiative
• Responsibility as a team member