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Outpatients Bookings Supervisor
3 months ago
Job Summary
We have an exciting opportunity at St Bartholomew's Hospital, within The Outpatient department to join as The Band 4 Supervisor (Admin).
We are looking for an enthusiastic individual who has good interpersonal skills. This is a management role and the successful candidate will lead the Outpatient Reception teams, whilst being a part of a wider multi-disciplinary team.
Main Duties of the Job
The post holder will work with the Outpatient Senior Supervisor and Managers to ensure clinics run smoothly on a day-to-day basis handling issues as they arise in real time.
The candidate will deal with patient complaints and concerns, resolving locally where possible, and ensuring the appropriate process is followed and documented when necessary.
Work closely with The Outpatient Senior Supervisor and Management team to implement quality standards and standard operating procedures.
The successful candidate will need to be a flexible team player who can manage a varied workload to meet set targets and changing deadlines.
They must work within a confidential environment and adhere to Information Governance procedures.
Computer literacy is essential as the successful candidate will input, extract, and compile complex information from booking systems.
About Us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organization with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviors are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate, and support an inclusive working environment
Job Description
Job Responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Experience
Essential
Minimum of 1 year working in a customer-focused environmentSkills
Essential
Good written and verbal communicationExcellent telephone mannerAbility to motivate and manage teams to achieve quality service standardsProficiency in Microsoft OfficeAble to accurately capture and interpret dataAble to prioritize own workload and that of others, including teamsAbility to structure, schedule, plan, and monitor long-term activitiesAbility to work as a member of a teamQualifications
Essential
GCSE or equivalent in English and MathsOther
Essential
Ability to input and retrieve information on a computerized system