Customer Complaint Handler
2 weeks ago
We are recruiting for a Customer Complaint Handler for a Southend on Sea, Essex based long standing organisation in the insurance sector.
Key Responsibilities- To ensure that all complaints are handled within timescales & FCA guidelines maintaining a
- Maintain appropriate records relating to all complaint activity using internal systems
- To provide a highlevel overview of urgent/priority cases where required to the Senior
- Management Team
- To identify trends and root cause of complaints making recommendations for improvement
- To produce high quality written correspondence to customers and the Financial
- Ombudsman Service (FOS) which are in line with their Quality Assurance guidelines
- Develop and maintain industry knowledge, including regulatory and legislative changes, with
- To work within the organisation's regulatory framework and adhere to their Quality Assurance Programme.
- A proven track record of delivering high standards of customer care in a similar role
- Excellent communication skills both verbal and written
- Ability to problem solve autonomously or as part of a team
- Flexible, with the ability to adapt to changing requirements
- Able to work under pressure to meet deadlines
- Committed to excellent customer service and prepared to go the extra mile to ensure
- Competent level in Excel, Word, and Internet
CII
- IF1 preferred
- 37.5 hours per week.
- 8.30am 8pm Monday to Friday
- 9am 5:30pm Saturday
- 10am 5:30pm Sunday
- 9am 5pm Bank Holidays
Job Types:
Full-time, Permanent
Salary:
£23,000.00 per year
Schedule:
- Day shift
Work Location:
One location
Reference ID:
kb 12286
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