Commercial Assistant

7 days ago


SouthendonSea, Southend-on-Sea, United Kingdom Inflite Engineering Services Ltd Full time

JOB PURPOSE:

The role will be responsible for directly administering and managing key accounts for Inflite's customers.

MAIN RESPONSIBILITIES AND DUTIES:

  • Work with suppliers and internal departments providing daily continuity, feedback and updates on open repairs
  • Administer workflow through to completion meeting customer driven targets
  • Directly liaise with customers to answer work order status enquiries
  • Respond to RFQ's, and react to customers within targeted timeframes whilst exceeding customer expectations on established customer service standards.
  • Work to department sales target's alongside the commercial manager maximising each and every sales opportunity
  • Build and nurture customer relationships, coordinate open orders
  • Create and continually update customer status reports
  • Effectively manage potential customer complaints.
  • Gain customer confidence and provide feedback to the customer on noncompliant orders, relay technical information between the workshop engineers and the customer
  • Evidence / report customer induced damage.
  • Gather commercially sensitive information from customers on pricing, performance and possible opportunities to improve and grow the business
  • Administer direct sales enquiries, nurture new business opportunities
  • Preparation of commercial quotes and invoices ensuring these are of a high standard and approved by the Commercial Manager
  • Assist the commercial manager in delivering contract proposals, pricing and presentations
  • Advise and assist with contract queries, invoicing issues and credit control
  • Complete all tasks accurately, in a timely manner and ensuring customer and departmental deadlines are met
  • Perform any other duties within your capabilities as directed by the Company

Required Skills and Experience:

  • A high Level of Customer Services
  • Conscientious confident, computer literate
  • Well organised and articulate
  • Excellent attention to detail skills
  • A good working knowledge of Databases and appropriate software packages.

Job Types:
Part-time, Permanent

Expected hours: 25 per week

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person

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