![Inflite Engineering Services Ltd](https://media.trabajo.org/img/noimg.jpg)
Commercial Assistant
7 days ago
JOB PURPOSE:
The role will be responsible for directly administering and managing key accounts for Inflite's customers.
MAIN RESPONSIBILITIES AND DUTIES:
- Work with suppliers and internal departments providing daily continuity, feedback and updates on open repairs
- Administer workflow through to completion meeting customer driven targets
- Directly liaise with customers to answer work order status enquiries
- Respond to RFQ's, and react to customers within targeted timeframes whilst exceeding customer expectations on established customer service standards.
- Work to department sales target's alongside the commercial manager maximising each and every sales opportunity
- Build and nurture customer relationships, coordinate open orders
- Create and continually update customer status reports
- Effectively manage potential customer complaints.
- Gain customer confidence and provide feedback to the customer on noncompliant orders, relay technical information between the workshop engineers and the customer
- Evidence / report customer induced damage.
- Gather commercially sensitive information from customers on pricing, performance and possible opportunities to improve and grow the business
- Administer direct sales enquiries, nurture new business opportunities
- Preparation of commercial quotes and invoices ensuring these are of a high standard and approved by the Commercial Manager
- Assist the commercial manager in delivering contract proposals, pricing and presentations
- Advise and assist with contract queries, invoicing issues and credit control
- Complete all tasks accurately, in a timely manner and ensuring customer and departmental deadlines are met
- Perform any other duties within your capabilities as directed by the Company
Required Skills and Experience:
- A high Level of Customer Services
- Conscientious confident, computer literate
- Well organised and articulate
- Excellent attention to detail skills
- A good working knowledge of Databases and appropriate software packages.
Job Types:
Part-time, Permanent
Expected hours: 25 per week
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
In person
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