Service Delivery Co-ordinator

7 days ago


SouthendonSea, Southend-on-Sea, United Kingdom Durantie Recruitment Full time
**Service Delivery Co-Ordinator
Southend on Sea, Essex
£22,000 + Benefits + Career Progression****_Do you have exceptional customer liaison experience within service delivery / allocating to jobs?
Do you want to work for an award winning and highly reputable company locally?

If yes, then we need to hear from you _**Our client, who have recently celebrated over 40 years of service are currently recruiting for a Service Delivery Co-Ordinator to join their busy and friendly team.

You will be part of an established and thriving organisation who can offer a career and progression.

The Role
You will support the Operations Manager in all aspects of the day-to-day coordination of service delivery.

Tasks will include:

  • Resolving service delivery related problems and liaising with relevant line manager where required.
  • Ensuring permits are in place for delivery of our service.
  • Being the daytoday point of contact for Compliance Technicians/Surveyors to ensure work instructions are clear.
  • Preparing and / or issuing work instructions via the use of digital compliance systems, for the Compliance Technicians and Surveyors.
  • Setting up schedule of works, jobs, and asset management within the digital compliance system.
  • Liaising with Sub Contractors, providing work instruction and all relevant paperwork to undertake services on our behalf
  • Completing compliance reports and certificates following job completion all to be sent to relevant contact and uploaded to client portal in accordance with customer requirements.
  • Updating appropriate PPM schedule(s)/programme of works daily.
  • Liaising with the Planning team on resource and allocation requirements to ensure services are delivered within timeframe and client's requirements.
  • Checking that the engineers shift payments on programme are correct daily, following each job completion.
  • Ensuring that the digital compliance system is always up to date with the job progress notes.
  • Assisting other members of the Service Delivery team, as and when deemed required.
  • Instructing stores for special order/hire items in a timely manner.
  • Passing all jobs through to accounts for invoicing, on job completion.
  • Raising subcontract purchase orders and laboratory analysis orders for authorization ensuring that prices are within budgeted costs.
  • Excellent communication / customer service skills
  • Basic contractual / commercial awareness and project management skills are required
£22,000 + Progression + Benefits

Job Allocating
Service Delivery
Allocating jobs to Engineers
Customer Service
Account Manager
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