Customer Service Advisor

7 days ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time
We are recruiting for experienced Customer Service Advisors, if you are passionate about being sustainable, love to build rapport with customers and have a mathematical mind then this is the job for you


We believe that yesterday's cooking oils should become tomorrow's energy and that your business waste can be recycled into green energy to power festivals or simply help to support our National Grid.


What will I do in the role?

  • Have a positive 'can do' attitude
  • The first point of contact for all customer queries
  • Ability to work to targets
  • Brand ambassador for your client
  • Provide outstanding customer service
  • Excellent communication skills
  • Make sure the customer is at the heart of every conversation
  • Booking existing customers for oil collections and deliveries
  • Supporting the sales team with new customers

What will my responsibilities be?

  • Taking existing customers orders and booking in collections via outbound call
  • Answering inbound calls with any general queries, feedback or complaints
  • Maintaining existing customer accounts and upselling
  • Negotiating pricing and retaining customer accounts
  • Providing a high level of service whist building lasting relationships with customers
  • Ensuring customer satisfaction
  • Working closely with the sales team when prospecting new customers and onboarding them correctly
  • Reporting customers feedback, issues and sales performance
  • Keeping customers records up to date with order details on the CRM system ensuring accuracy and efficiency

What do I need?

  • Previous experience working to targets and KPIs in an outbound environment
  • Strong B2B customer service background
  • A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
  • Strong written and verbal communication skills
  • Ability to negotiate with stakeholders
  • Works well within a team
  • Confident IT skills within Microsoft Office, Excel and CRM software
  • Flexibility, selfmotivation, professionalism, proactive approach, drive, ambition, and willingness to learn
  • Great attention to detail and highly organised
  • Be able to calculate simple mathematical problems quickly

Working Hours:

Full time - 20 hours per week

14:00-18:00 Monday to Friday

Location:

Southend-On-Sea office

Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands.

In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards.

We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.



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