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Appointment Administrator
3 months ago
Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, located in Bensham Hospital, Gateshead.
As an Appointments Administrator, you will provide a high quality, patient focused, appointment booking service, within Gateshead Health NHS Foundation Trust, supporting trust wide initiatives to ensure continued progression towards improving services to patients.
You will be responsible for utilising available outpatient capacity in a systematic way considering clinical priority length of waiting time to ensure patients appointments are allocated according to clinical need and equitable waiting times as directed by local and national guidance.
Excellent organisational and time management skills with ability to prioritise workloads.
Excellent customer service and telephone skills.
Ability to work effectively without direct supervision and as part of a team.
A flexible approach to working arrangements. To be able meet service need developments with an ability to work up to 8.00pm on a rotational basis.
Experience of working in a busy, fast paced office environment.
The ability to adhere to Trust and departmental policies and protocols.
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve.
To actively monitor available Outpatient appointments on an ongoing basis and provide information and data to OPD Team Leaders, Clinicians, Operational Leads and the Information Department to reflect accurate waiting times.
To utilise available Outpatient slots in a systematic way considering clinical priority and length of waiting time to ensure patients appointments are allocated according to clinic need and equitable waiting times.
To manage own workload by prioritising tasks accordingly in order to meet waiting list targets and deadlines, ie, ensure appointments are booked in order of priority dependent upon need to meet service waits, adhoc waiting lists clinics to meet targets and routine waiting list targets.
