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Sales Executive

3 months ago

Gateshead, Gateshead, United Kingdom Jackson Hogg Full time

Sales Executive

Reports to:
Head of Sales - UK and Europe

Purpose of the role

  • Support the sales function
  • Manage inbound enquiries through quotation and pricing
  • Provide a high level of commercial customer service and account management to the company's expanding range of customers, distributors, and partners
- manage the after sales program to reflect our high level of customer service

Key responsibilities

Sales and Account Management

  • Sales pipeline management from initial enquiry, through to quotation and followup to secure the sale
  • Ensuring that all sales communications received are processed in a structured and timely manner
  • Full responsibility for the management and development of certain key accounts
  • Meeting and exceeding set sales targets as agreed with the Sales Manager
  • Supporting marketing requirements for the different regions
  • Generating and qualifying new business opportunities to achieve sales growth

Customer Service, Aftersales and Reporting

  • Manage the centralised inbox to ensure efficient response rates
  • Answer inbound telephone correspondences and offering a high level of customer service
  • Manage customer support and technical enquiries with the technical support team through the CRM System
  • Process all quotations and pricing requests inline with the sales teams' commercial objectives
  • Handlethecommercialaspectsoftheaftersalesservicingandrepairprocess
  • Partake in any reasonable training necessary to support the role
  • Prepare regular monthly reports and sales presentations as require
  • Control pricing and discounting strategies to maximise sales growth inline with the global pricing policy
  • Undertake any reasonable duties that may be required by colleagues or managers within the commercial team

Hours of Work

  • 36 hours/week, Monday to Friday, although hours may vary depending on business needs

Person Specification

  • Demonstrate high performance in a previous sales or customer service role
  • Goalorientated and a selfstarter with a desire to make improvements
  • Have a curious and quick learner mindset
  • Be a team player within a diverse team
  • Good computer literacy, knowledge of Office 365 and CRM desirable
  • Demonstrate a cando attitude and not afraid to take on new projects

Company Benefits

  • Annual leave and long service leave
  • Pension scheme
  • Profit share bonus and share incentive plan
  • Mental health support
  • Tickets to local attractions
  • Life assurance
  • Cycle to work scheme
  • Other benefits outlined in company handbook