Customer Service Hybrid Working

1 week ago


Edinburgh, Edinburgh, United Kingdom Search Consultancy Full time

Our financial client is offering up to
£23,500 to
25,000 per annum for full time permanent Customer Service Support Executives based in Edinburgh or Stirling.

This role is fully flexible and allows
hybrid working options.

Not only offering an excellent role, with opportunity to have informative conversations with customers supporting them over the phone and via digital channels but also offer a brilliant benefits package including 40 days holiday, 16% pension and Monday to Friday between 8am-6pm.

It's an exciting time to be joining the team who are passionate about doing the right thing first time for customers and if you are too, then this is the role for you

What you'll be doing:

  • As our customer's first point of contact, you'll be the friendly voice of our client, providing worldclass customer service, troubleshooting, through telephony, webchat and digital support channels
  • Receive, listen and promptly respond to customer's queries using your expertise, creativity, and passion to meet their needs
  • Utilise your digital expertise to support in driving customer adoption and speed of response in driving right first time resolution
  • Maintain experienced knowledge and awareness of the market we operate in, keeping uptodate with digital market place ensuring expertise are translated into creative solutions
  • Championing the Customer providing valuable feedback to support continuous improvement through route cause analysis and tracking general patterns
  • Reporting issues to IT to reduce failure demand as quickly as possible
  • Support customers in becoming Digital Adopters, being an advocate of our systems What we are looking for:
  • Customer service focused, being responsible for the customer's experience including comprehensive issue resolution
  • Problem solving skills when presented with a customer request find a solution calmly and optimally
  • Organisation skills ability to multi task and sort large amounts of information, record, track and document with detail and accuracy
  • Great teammate who is selfmotivated and has the ability to work independently in a fastpaced, constantly evolving digital environment


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