Hybrid Customer Service Advisor
2 weeks ago
Hybrid Customer Service Advisor - Pensions
Are you available to start immediately & ready to "invest" in your next role? earning a bonus of £1200 after 6months? Then we want to hear from you
What can you expect?
What you will be rewarded with?
- We offer competitive salaries and comprehensive benefits.
- We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.
We will rely on you to:
- Exceeding customer expectations by delivering timely, accurate service in a professional manner.
- Deliver efficient work practices by understanding and utilising Mercer software and process.
- Work as part of a team to contribute to a culture of a "great place to work".
- Work within the company procedures to maintain a high level of trust
- Meet or exceed all performance metrics as defined in your personal performance management plan
What you need to have: - Excellent customer service skills
- Ability to understand customer needs and provide the correct solution
- High level of interpersonal skills and an ability to communicate across the internal and external customer group
- Skilled in listening and responding to a customer's needs verbally and through the written word
- Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
What will make you stand out:
- Previous or current experience working in a call centre environment
- An understanding of how UK Pension Schemes work
Job Types:
Full-time, Temporary contract
Contract length: 6 months
Salary:
£12.33 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location:
Hybrid remote in EDINBURGH
Expected start date: 16/01/2023
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