Customer Service

1 week ago


Edinburgh, Edinburgh, United Kingdom Search Consultancy Full time
My client is looking for a Placement Co-Ordinator to join their rapidly growing and successful team in Edinburgh.

If you would like to work for a company that improve people's lives and social care through expert health care and life sciences this is the job for you.

They put people at the heart of everything they do, prioritising your well-being, they are passionate, ambitious, constant and reliable.

These vacancies have great prospects from personal development to career pathways and opportunities, offering competitivebenefits, and being part of a globally recognised company.

The office is located in Fountain Park just a 10 minute walk from Haymarket train station. This is a full time position working 40 hours a week with alternating weekends. Must be fully flexible for shift patterns.
Duties;

  • Consistently drive customer satisfaction through effectively matching services and products to their business needs.
  • Making outbound calls to workers, gaining their availability for shifts.
  • Taking in and outbound calls from workers to book their shifts while ensuring their skill set matches requirements needed.
  • Enhance client relationships to support business growth while promoting nurse availability.
  • Liaise with internal departments regarding additional requirements.
  • Deliver exceptional customer service when speaking to clients and workers while promoting the online ordering and booking platform.
  • Ensure all worker compliance is up to date and correct.
  • Ensure professional, informative and positive relationships are created and maintained at all times.
The person;

  • Experience delivering outstanding customer service with effective communication skills.
  • A proven track record achieving company KPIs.
  • Great organisational skills with the ability to problem solve, multitask, prioritise and work well under pressure with strict deadlines.
  • Be an open, honest, respectful employee who used a range of communication methods and styles to convey information.
  • Be self motivated with the ability to work under mínimal supervision.
Benefits;

  • Yearly salary increase based on performance.
  • Monthly and quarterly bonus based on companies KPIs.
  • Hybrid working options once completed systems training.
  • Company Pension.
  • KPI Incentives and regular team nights.

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