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Complaints Specialist
3 months ago
Client Details
My client is a leading retailer specialising in working with the top brands in the car market.
Description
As a Complaints Specialist you will be responsible for:
- Managing and supporting customer complaints
- Handling calls and written communications
- Manage a caseload of up to 80 complaints
- Working with a wider team to implement change and build effective working relationships
- Work under pressure and high volume to ensure effective responses in a quick turnaround
Profile
A successful Complaints Specialist will demonstrate:
- Experience of dealing with high level complaints
- Prior experience of working within a regulated environment
- Great organisational, planning and time management experience
- Excellent communication skills
Job Offer
As a Complaints Specialist you will benefit from:
- 27 days annual leave plus bank holidays and an additional day
- Private medical insurance
- Excellent contributory pension scheme
- Life assurance
- Retail discounts
- Group bonus potential up to 15% of salary
