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Business Support Officer

3 months ago

Islington, Greater London, United Kingdom Deekay Technical Full time
Background

  • To provide a broadspectrum of general administrative support to a range of services across the council.
  • To supervise the day to day work allocation of the Business Support Officers ensuring the smooth running and delivery of administrative activities.
  • Management of business support staff, conducting quality conversations and contributing to the annual review of performance.
  • To support the role of Deputy Business Support Manager and Business Support Manager and act as a point of escalation for queries relative to the administrative functions from staff and service users, internal and external customers.

Responsibilities:

  • To support the duties of the business support team working within a framework and in accordance to statutory duties, ensuring procedures and deadlines are adhered to.
  • In depth knowledge of the safeguarding and legislative processes supported by the Business Support Service with responsibility for promoting and safeguarding the welfare of service users and residents.
  • To work in accordance with safeguarding and security procedures relative to the service area and promote the procedures to those who come in contact with the Business Support Service.
  • Allocating and logging correspondence, updating templates and circulating training material.
  • To effectively respond to and resolve, in a timely and courteous manner, to a wide range of queries, including confidential and sensitive issues from members of the public, professionals, members, government officials and staff of other agencies and elsewhere in the authority in line with the councils customer care standard.
  • Provide a responsive reception service ensuring all duties and responsibilities relevant to the role are performed in line with the council's customer care standard.
  • To assist in the delivery of projects under the guidance of the Business Support Management Team.
  • To support the team and wider Business Support Service to ensure continuity of service delivery, working flexibly to meet changing needs and demands.
  • Establishing and maintaining effective records management to ensure all performance information including process maps and data is appropriately stored.
  • To identify and raise issues relating to service delivery, policy and/or procedures. Where there is a particular cause for concern prepare reports.
  • To assist in HR tasks including the collation and submission of staff finance and personnel records.
  • Assist in the induction process and training of new staff in relation to procedure, legislation and operated databases, as required by the Business Support Management Team.
  • Support the business process for new starters, changes and leavers including; ensuring remote working staff whereabouts information is up to date.
  • Receive and respond to queries received by a range of contact points, logging information accurately and alerting staff and managers accordingly.
  • As required by the service maintain accurate financial records; checking and processing invoices, payments, travel and adhoc expenses.
  • To arrange and support meetings and other events for the relevant service area/s.
  • To work in line with general office process and procedures.

Rate:
£19.30 Umbrella

Contract length: 3 months

Salary:
£19.30 per hour

Schedule:

  • Monday to Friday

Experience:

  • Administrative: 1 year (preferred)
- local authority: 1 year (preferred)

Work Location:
In person