Hotel Reservations Agent

2 weeks ago


London, Greater London, United Kingdom The Westbridge Hotel Full time

The Westbridge Hotel, Stratford - London


With its intimate atmosphere and classic British charm, we like to think of The Westbridge as a home away from home.

A place where professional and friendly staff will be happy to attend to our guests every need; where attention to detail matters; and where location couldn't be more prime.

We are located inthe centre of Straford with good transport links.

We are looking for an experienced Reservations Agent to join our small and friendly team at the hotel.

As a Reservations Co-ordinator you will be responsible for:

  • Liaise with clients to ensure that accurate details for each reservation are obtained
  • To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel
  • Establishing client requirements and identifying how the hotel can facilitate their needs
  • Ensuring enquiries are managed to maximise sales, occupancy, and revenue, including upselling equipment, F&B, and relevant hotel facilities wherever possible
  • Actively working as part of a team to achieve the department objectives and budget
  • Actively consider prevention, recovery, and investigation of any complaints
  • To focus on selling best practices with rate management and forecasting
Previous hotel reservation experience is a MUST and knowledge of Opera PMS is advantageous.

Working Monday - Friday we offer a competitive salary and great benefits.

Salary:
£21,424.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

Hotel Reservations: 1 year (required)

Work Location:
One location

Reference ID:
RESC/WH
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