Reservations Agent

1 week ago


London, Greater London, United Kingdom Millennium Hotel London Knightsbridge Full time

Join the Team Join the Millennium Family


If you want to be part of our 4-star deluxe property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an enthusiastic
Reservations Agent to join our growing reservations team.


As
Reservations Agent your key responsibilities will include:


  • To be fully aware of all department standards of performance and procedures and to follow them
  • To be fully aware of all information required for a reservation and to obtain it accurately and efficiently
  • To possess a thorough product knowledge at all times and to utilise this information when dealing with clients
  • To operate with a sales attitude and be aware of the sales opportunities within the Hotel which will assist with the maximisation of revenue
  • To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards

As
Reservations Agent essential skills are:


  • Previous experience working as a Reservations Agent for 4-5* hotel is preferable
  • Experience in managing both individuals and groups enquiries
  • Exceptional Customer Service skills
  • Enthusiastic, selfmotivated, proactive, resourceful with excellent attention to detail
  • Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
  • Management skills and team worker
  • Ability to work under pressure
  • Knowledge of Opera is desirable

About the Hotel


The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital's most upmarket shopping districts.

The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.


The hotel is home to the Tangerine Bar, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.


About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.

In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection.

Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.


For you

We offer a benefits package including:

  • Social Events, Wellbeing and Team Activities
  • Training and development
  • Cash Health Plan cover option available
  • Apprenticeship/Placement opportunities
  • Career development and salary reviews
  • Interest free Season Ticket Loan Scheme
  • Uniform (Laundry / Dry Cleaning for Uniform)
  • Meals Provided on Duty
  • Length of Service related holiday scheme
  • Eye Care Vouchers
  • Employee Discounted Accommodation and F&B
  • Life Assurance
  • Recommend a Friend Scheme
- and many more

... As well as real opportunities to develop and gain promotion within the industry.

  • We are an equal opportunities employer._
  • To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software._

Job Types:
Full-time, Permanent

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Employee discount
  • Referral programme

Schedule:

  • Day shift
  • Weekend availability

Ability to commute/relocate:

  • London, SW1X 9NU: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Hospitality: 1 year (preferred)
Using Opera System: 1 year (preferred)

Work authorisation:

  • United Kingdom (preferred)

Work Location:
In person

Reference ID:

KNIRES
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