Reservations Supervisor

6 days ago

London, Greater London, United Kingdom Clayton Hotel London Wall - Reservations Full time

Reservations Supervisor - Clayton Hotel London Wall
We have a fantastic new vacancy for Reservations Supevisor in the excellent Clayton Hotel London Wall

We are looking for a talented individual with experience in management within the hospitality industry.

Why Dalata and the Clayton Hotel London Wall


Dalata Hotel Group are the most successful and largest hotel group in Ireland, and now have a growing presence in the UK and Continental Europe.

We operate the Clayton Hotel & Maldron Hotel brands alongside a number of partner hotels, and our portfolio consists of 51, primarily 4-star hotels situated in city-centre locations.


We are continuing our sustained growth and expansion with the opening of new hotels in the following UK cities,
Shoreditch London, Brighton & Manchester
Cathedral Quarter.


Dalata offers plenty of room for career growth, lots of responsibility and autonomy, and a brilliant work culture and so what better time to join our company and become part of our exciting future

The company provides amazing staff benefits: -

  • Access to Dalata Learning and Development programmes, including Apprenticeships programmes
  • Opportunities for career progression and advancement within our hotel and the Dalata Hotel Group
  • Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
  • 25% discount off Food & Beverage when using our Company Hotels Facilities
  • Up to 33 days holiday (Inclusive of Bank Holidays) based on lenght of service
  • Access to Life Works, our Employee Assistance Programme with 24/7 health and wellbeing support
  • Regular employee appreciation events, including Staff parties through the year and monthly employee rewards programmes
  • Complimentary use of the hotel gym
  • Free employee meals on duty

Objective of the Role


Reporting directly to the Revenue Manager and working closely with the Sales, and Front Desk teams at the hotel to ensure the maximization of all bedrooms and hotel sales opportunities.


Roles & Responsibilities:

  • Manage the day to day operations in the reservation's office.
  • To assist in the maximisation of room revenue, occupancy percentage and yield management.
  • Working closely with the revenue manager to ensure the efficient running of the department.
  • To ensure our guests requests are honoured.
  • Previous experience as a Reservation Agent or Supervisor in a busy hotel.
  • Excellent communication and customer skills.
  • Great team leader and can lead and motivate the reservations staff.
  • Can prioritise and delegate what needs to be done.
  • Excellent presentations skills.
  • You will be a real hospitality professional who wants to work their way up.

About our culture:

Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon.

As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team.

You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career.

We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

**_Dalata Hotel Group Plc is an Equal Opportunities Employer._

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