Safeguarding Administrator

2 weeks ago


Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Title: Senior ICT Support Officer at Betsi Cadwaladr University Health Board (BCUHB)

About the Job: Are you ready to make a difference by delivering and supporting ICT Solutions that truly impact our users' experience? If so, we are looking for a proactive and enthusiastic Senior ICT Support Officer to join our dynamic team at BCUHB. As a key member, you will be responsible for operational support, training, system solutions, and coordinating various ICT activities.

The ideal candidate should have a desirable ability to speak Welsh, but both Welsh and English speakers are equally encouraged to apply.

Main Duties of the Job:

  • Analyze, investigate, and resolve user problems, including complex issues, collaborating with ICT colleagues and senior managers when needed
  • Train users and support staff on software solutions through both classroom sessions and desk-side support
  • Manage and maintain all training activities, including coordination, planning, and strategy implementation
  • Work with the implementation team to communicate training information effectively to Informatics staff and other BCU members
  • Support the ICT Systems Support Management Team in efficient system operation and disaster recovery planning
  • Contribute to specifying and delivering informatics projects for local and national ICT initiatives
  • Provide onsite support to end users across BCU for ICT-related issues and training needs

Essential Criteria:

  • Educational background to Degree level or equivalent work experience and knowledge
  • Experience working in a large and complex organization
  • Hands-on experience in supporting and training on software solutions
  • Engagement in change management projects and process re-engineering
  • Knowledge of Clinical, Management, and Information processes
  • Understanding of IT capabilities and limitations

About BCUHB:

If you are seeking a challenge, have a calling to assist others, or are looking for a fresh beginning, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers the perfect opportunity. As the largest health organization in Wales, serving a diverse population, we provide a wide range of health services. Join our team and experience the support you require, aligned with our Organizational Values and 'Proud to Lead' competence framework.

Be a part of a workplace with dedicated leadership at every level, where equality, diversity, and inclusivity are actively promoted. We proudly welcome applicants under the 'Disability Confident Employer' scheme.



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