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Parts Advisor
3 months ago
Parts Advisor - Wolverhampton - £24,000.00 OTE £30,000.00
Clemence Rogers are currently working with our client in their search for a Parts Advisor to join their team in Wolverhampton.
Key duties and Responsibilities
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
- To make up customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fullyinformed of progress or of any problems.
- Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holders immediate supervisor
- Handle all internal and external customers and suppliers with courtesy
- Adhere to Health & Safety Policies and Procedures at all times
- Ensure that the image and levels of customer service within the department is in line with company standards
Preferred Qualifications and Experience
- Proactive and resourceful, you will have a committed approach to customer care with a cando attitude.
- Excellent communication and interpersonal skills.
- Stock control experience
- Good working knowledge of Kerridge (Dealer Management System).
- Previous experience in a Parts advisor role.
- Previous experience within automotive dealerships.
Hours and Salary
- Monday
- Friday 09:00 18:00
