Service Advisor

1 month ago

Wolverhampton, Wolverhampton, United Kingdom Stoneacre Motor Group Full time

About the Role

We are seeking a highly skilled Service Advisor to join our team at Stoneacre Motor Group. As a Service Advisor, you will be responsible for delivering exceptional customer service, managing the flow of information between the workshop and customers, and ensuring that every customer leaves our dealership feeling valued and satisfied.

Key Responsibilities

  • Manage all customer communications and interactions on behalf of the dealership
  • Identify service needs and requirements of the customers
  • Establish understanding and agreement with customers of work required and agree time frames
  • Liaise with the workshop to determine vehicle completion times and relay any information
  • Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused
  • Regularly update customers with progress on their vehicle
  • Process payments and issue invoices for customers
  • Support with handling complaints in line with company policy
  • Ensure handover and administration of customer vehicles are completed to a high standard
  • Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively

About You

  • You will have exceptional customer service skills, striving to deliver above our customer expectations
  • You will have a minimum of 1-year service advisor experience
  • Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate
  • You will have a strong attention to detail
  • You will have good time management and be able to prioritize your workload
  • Willingness to attend manufacture-training courses to keep updated within this fast-paced environment
  • Be competent in ICT, Maths, and English as standard
  • Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude

What We Offer

  • Industry-leading competitive salary
  • A flexible approach to working patterns
  • Bonus scheme
  • A range of training and development programs
  • Industry-leading career progression opportunities
  • Contributory workplace pension scheme
  • Uniform provided
  • Long service reward
  • Customer-introduced reward
  • Employee discounts
  • Access to discounts on retailers, restaurants, holidays, and much more
  • Wellness program
  • Free parking

Stoneacre Motor Group

We are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

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