Service Advisor

1 month ago

Wolverhampton, Wolverhampton, United Kingdom Stoneacre Motor Group Full time

About the Role

We are seeking a highly skilled Service Advisor to join our team at Stoneacre Motor Group. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care and attention.

Key Responsibilities

  • Manage all customer communications and interactions on behalf of the dealership
  • Identify service needs and requirements of the customer
  • Establish understanding and an agreement with the customer of work required and agree time frames
  • Liaise with the workshop to determine vehicle completion times and relay any information
  • Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
  • Regularly update the customer with progress on their vehicle
  • Process payments and issue invoices for customers
  • Supporting with handling complaints in line with company policy
  • Ensure handover and administration of customer vehicles are completed to a high standard

About You

  • You will have exceptional customer service skills and a minimum of 1-year service advisor experience
  • Experience with RTC & Kerridge /ADP Systems is preferred, however, training can be provided for the right candidate
  • You will have a strong attention to detail and good time management skills
  • You will be able to prioritize your workload and work independently as part of a team
  • You will be competent in ICT, Maths and English as standard

What We Offer

  • Industry leading competitive salary
  • A flexible approach to working patterns
  • Bonus scheme
  • A range of training and development programmes
  • Industry leading career progression opportunities
  • Contributory workplace pension scheme
  • Uniform provided
  • Long service reward
  • Customer introduced reward
  • Employee discounts
  • Access to discounts on retailers, restaurants, holidays and much more
  • Wellness programme
  • Free parking

About Stoneacre Motor Group

We are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

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