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Check-in Agent

3 months ago

Crawley, West Sussex, United Kingdom Optime Group Full time

Aviation Recruitment experts Optime are searching for experienced Check In Agents to join a well-respected and successful client at Gatwick Airport.


What's on offer:

  • Rate of pay: £13.76 per hour
  • Overtime rate: x1.5 on hours worked over 40 hours.
Shift Pattern: 5 on 3 off

  • Hours per week: 40 hours per week.
  • Shift Timing: Example times below.
  • Weekly Pay (every Friday).
  • Temp to Perm (performance based)
  • Free Airport parking.

Confirmed start dates:

  • 8th April 202 22nd April 2024

Main Duties & Responsibilities:

  • Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travel.
  • The role will require you to work on your feet for extended periods of time.
  • The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through London Gatwick Airport.
  • Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
  • Check passengers' travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
  • Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using pointofsale (POS) systems.
  • Manage and organise passenger queues to ensure an efficient and orderly checkin process, especially during peak travel times.
  • Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
  • Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
  • There will be opportunities to up skill and complete airside boarding training.
  • Full training will be given (10 days classroombased training).

Shifts:

An example of the shift hours:

  • Day 1: 0300 till 122
  • Day 2: 0300 till 122
  • Day 3: 0400 till 1430
  • Day 4: 1135 till 2100
  • Day 5: 1035 till 2000
  • OFF
  • OFF
  • OFF

Requirements:

  • Good attention to detail.
  • Excellent verbal communication skills.
  • Ability to work independently and use initiative, while being part of a team.
  • Right to Work in the UK.
  • Five year fully checkable reference history.
  • Ability to pass Criminal Record Check (CRC).

PLEASE NOTE:
As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply
Optime Group is acting as an Employment Business in relation to this vacancy.