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Hotel Front Desk Associate

2 months ago

Crawley, West Sussex, United Kingdom Sandman Hotel Group Full time
Job Title: Guest Service Agent/Receptionist

We are seeking a highly skilled and customer-focused Guest Service Agent/Receptionist to join our team at The Sandman Hotel Group. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities:
  • Check guests in and out of the hotel, ensuring a smooth and efficient process.
  • Provide luggage assistance and issue room keys, pamphlets, and other necessary items.
  • Answer guest inquiries and arrange transportation as needed.
  • Respond to telephone, email, and in-person inquiries from clients, business partners, and other parties.
  • Book telephone reservations and compute bills, collect payment, and make change for guests.
  • Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
  • Print updated in-house, arrival, departure, and room status reports every two hours.
  • Check all unresolved departures and ensure the front desk is stocked with necessary items.
  • Write wake-up call requests on specified forms and enter on switchboard.
  • Complete welcome calls and clean and tidy the front desk area.
  • Refer inquiries to the appropriate individuals, divisions, or departments across the organization.
  • Present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Provide information to staff and/or clients about special activities.
  • Observe and report any security issues to the Manager.
Requirements:
  • Excellent customer relations and communication skills.
  • Ability to work effectively in a fast-paced environment and handle multiple priorities under pressure.
  • Adaptability to change and a willingness to learn and grow with the organization.
  • Strong time-management skills and ability to prioritize tasks.
Perks:
  • 28 days holiday per annum.
  • Additional holiday with length of service milestones.
  • Flexible schedule.
  • Pension.
  • Free parking while on shift.
  • Rewards and recognition.
  • Growth opportunities.
  • Dedicated training program.
  • Team, friends, and family hotel rates.
  • Up to 40% of food discounts.
  • Referral bonus starting at £250.
  • Three complimentary nights' stays to use in the UK, Ireland, or North America.
  • Education and skills development reimbursement program.

We offer a great working environment, competitive salary, and bonus scheme, as well as advancement opportunities as we grow our brand in the UK.

Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in the UK to apply.

We thank all applicants for their interest in career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.