Registered Manager

2 weeks ago

Barking, Greater London, United Kingdom (Surecare) Black Horse Care LTD Full time
To manage and grow an effective and efficient home care service within a defined geographic region,
through a team of suitable, qualified and supported staff, to the economic benefit of SureCare
{Dagenham & RedBridge}
Key responsibilities

  • To ensure the provision of high quality care services to vulnerable people living in their own
home

  • To manage and deploy teams of Care Workers who provide care and support to vulnerable
adults
and to promote the aims of SureCare {Dagenham & RedBridge}

  • To participate in and contribute to the strategic management of SureCare {Dagenham & RedBridge)
  • To ensure all statutory obligations are fully met
  • To meet and exceed all financial/growth targets
Specific responsibilities

  • To ensure that SureCare {Insert territory} supervision and appraisal policy is implemented
for all staff including supervision and appraisal.

  • To ensure that scheduling is carried out efficiently enabling Care Staff to spend the allocated
care time with each service user

  • To ensure that Care Staff follow the agreed care and service user plans with particular
reference to visit length, and work in a manner which meets or exceeds the Fundamental
Standards.

  • To ensure that appropriate records are kept within the Service Users home
  • To ensure that all visits, including times, are confirmed by timesheets signed by the service
user and Care Worker (with the exception of service users notified as unable to sign)

  • To ensure that sufficient staff are recruited to fulfil the needs of service users
  • To liaise with the Team Leaders and Quality/Training Managers to plan marketing activity and
spend, and make recommendations to the Operations Manager /Managing Director

  • To ensure that the Company recruitment procedure is adhered to
Each SureCare Franchise is independently owned and operated.

  • To ensure that all care staff successfully undergoes all training required to meet the Fundamental Standards
  • To ensure that all staff are capable and confident to carry out their roles by identifyingdevelopment and training needs. To source and recommend training programmes to meet
these needs. To participate in the provision of such training

  • To ensure that appropriate records are kept relating to recruitment, training and supervision
  • To ensure accurate records of sickness, holiday and other absence are maintained for all staff
  • To ensure that all service users undergo suitable initial assessments including care needs
assessment and health and safety risk assessments as required under the Fundamental
Standards

  • To ensure that appropriate records of assessments are maintained and that actions required
to mitigate risk are carried out

  • To be responsible for the health and safety of staff and service users by ensuring that any
company Health and Safety policies and procedures are applied at all times, ensuring a safe
working environment

  • To ensure that service users and their informal carers are consulted during care planning and
throughout service provision

  • To ensure that service user reviews are carried out and recorded in line with the
requirements of the Fundamental Standards and the Local Authority

  • To ensure the effective management of complaints, compliments and comments, including
remedial action and record keeping

  • To ensure that confidentially is maintained by all staff at all times
  • To ensure that the requirements of the Data Protection Act (and any subsequent revisions of
the Act) are met in full especially in relation to service user and Care Worker records

  • To ensure accurate and timely payroll and invoicing
  • To ensure that payments due against invoices are received promptly
  • To ensure that monies due to be recovered from Care Workers are collected in a timely
manner

  • To build and maintain harmonious working relationships with Local Authority representatives
  • To attend and participate in Local Authority meetings as appropriate
  • To manage the budget for the office and operate as a profit centre
  • To be aware of Key Performance Indicators and to accurately report statistics daily/weekly/by
period to your line manager

Each SureCare Franchise is independently owned and operated.

  • To ensure effective and timely communication within the office, with field staff, with users,
purchasers and other stakeholders

  • To ensure that Company policies and procedures relating to equal opportunities and anti
- discriminatory practice are applied at all times in the management and delivery of the service

  • Such other duties as appropriate to the grade and nature of the position as may be
reasonably delegated by Senior Managers or Company Directors

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