Co-ordinator - IT Service Desk Team Leader
2 weeks ago
Located full-time Monday - Friday in our Support Centre in Kearsley (M26 1GG) with on-site parking and canteen facilities
Supervising a team of Helpdesk Coordinators
A great role for someone looking to expand or grow their career within a customer service or facilities management role
To minimise service disruption by providing cover when required for the Helpdesk, assigning work orders to the designated contractor, and resolve escalations
Line manage a team of coordinators, conduct 1:1's, coach and support with team training, report and record sickness and holidays
Approve work up to £2,000 in line with internal policy and procedures
Reinforce training processes for new and existing team members
Update all helpdesk processes regularly to promote one way of working
As part of {my}dentist, you'll be joining the UK's leading provider of dentistry, which supports more than 4 million patients each year to get access to the care they need.
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