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Digital Operations Coordinator

4 months ago

London, Greater London, United Kingdom Burberry Full time
At Burberry, we believe creativity opens spaces.

Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.


We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.

As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


JOB PURPOSE:

The Digital Operations Coordinator will act as the main point of contact for digital fulfilment.

Work with the distribution hubs, transport and cross functionally around the business to ensure our customer SLA's are always met through defining and enhancing fulfilment processes.


RESPONSIBILITIES:

  • Control and proactively monitor digital shipments from Burberry distribution centres and retail locations to end consumers and identify constraints and issues in the digital supply chain
  • Communicate shipment information to 3PL carriers and resolve any delivery problems with the carriers
  • Liaise with 3PL carriers implants and thirdparty carriers to track shipments made and related freight information to give the business visibility of goods shipped
  • Responsible for the analysis and distribution of Management Information Reporting to support strategy development and drive enhanced customer experience
  • Own and monitor business driven order cancellations and out of stock orders with an omniscient view, to maintain control on the loss of sales
  • Provide operational support for Ecommerce during peak periods including resource and strategy planning for peak trading
  • Support the implementation and rollout strategy of the various Omnichannel propositions
  • Support the retail and omnichannel teams in the wider business
  • Help to implement new ways of working and support the administration of the digital strategy
  • Coordinate stakeholders at all levels both horizontally and vertically to ensure optimal experience and quality assurance
  • Ensure online customer experience is continually aligned globally
  • Control and monitor the Losses with the carrier and ensure that claims are raised and processed within agreed and set timescales.
  • Escalate issues and problems to the Transport Manager appropriately and resolve issues outstanding
  • Assist Transport Manager to drive performance improvements related to leadtimes, ontime replenishment/delivery and cost per unit, as well as facility capacity and resources planning based on anticipated outbound volumes and adhoc changes to customer delivery schedules

PERSONAL PROFILE:

  • Strong analytical skills required
  • Advanced excel/numerical and analytical skills
  • Confident individual with good communication skills both written and verbal
  • Able to interpret and analyse data
  • Experience of SAP WM and Business Objects (desirable)
  • Ability to engage and communicate effectively with stakeholders at all levels from Directors to operational teams
  • Clear eye for detail, imagination and creative
  • Able to work to tight deadlines and prioritise under pressure
  • Ability to work autonomously or as part of wider team