Scheduler

1 week ago


East Horndon, Essex, United Kingdom ITS Fire & Security Full time
Provide telephone assistance where necessary / possible.

  • Efficiently schedule Engineers to respond to Corrective and Preventative Maintenance calls
  • Efficiently schedule accepted quoted works and revisits.
  • Liaise with/schedule works for UK wide subcontractors.
  • Obtain permits and supply Risk Assessment Method Statements (RAMS) where necessary.
  • Record clear instructions for engineers according to the booking including notation of parts and agreed times.
  • Record costings agreed with customers clearly in service management system.
  • Analyse daily alarm activation and systems fault reports and book callouts accordingly.
  • Communicate with engineers to ensure schedules are being followed and address any issues or delays.
  • Collect telephone payments in conjunction with customer service calls, referring to database details of amounts due, liaising with accounts staff.
  • Cover for other members of staff during absences and assist with the work of other teams

Skills:

  • Ability to work as part as a team but also independently.
  • Ability to work in a fastpaced environment and perform well under pressure.
  • Proficiency in using Microsoft Office Suite, including Outlook, Word, Excel.
  • Excellent organizational and time management abilities.
  • Effective communication skills, both verbal and written.
  • Attention to detail and strong administration skills.
  • Ability to multitask work and meet deadlines.
  • Knowledge of supply chain principles and processes.

Salary:
Up to £26,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Help desk: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (required)
  • DBS (preferred)

Work Location:
In person

Reference ID:
Scheduler
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