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Resource Scheduler

1 month ago

Fareham East, United Kingdom Corrigenda Ltd Full time

**Resource Scheduler**

**FULL TIME - 40 HOURS**

**Salary: Up to £27,000 (Subject to Knowledge and experience)**

**Location: Segensworth**

**Benefits: 23 days holiday plus bank holidays, Company Pension, Employee Assistance Programme**

**Reporting to: Business Support Manager**

**Job summary**
- making skills along with excellent IT knowledge skills, specifically of MS Office packages. They will be highly motivated, punctual, well-presented, and will have excellent people and communication skills. They will have a flexible and responsive approach, able to react to rapidly changing scenarios whilst remaining calm and professional. The resource scheduler will ensure that calls and queries are responded to within a timely manner and meet client SLAs and expectations. The resource scheduler is the first point of call to resolve urgent issues/scenarios that may arise whilst remaining calm and professional.

**Key Accountabilities (but not limited to)**
- Scheduling Reactive Maintenance tasks and Quoted works to be completed
- Monitoring and assigning urgent Reactive Maintenance tasks, ensuring that they are attended to in line with Client SLAs and expectations
- Answering inbound calls and updating jobs on CAFM system
- Raising purchase orders for materials and subcontractors
- WIP management to ensure that reactive maintenance tasks are progressed and completed in accordance with Client SLA’s
- Updating work in progress (WIP) reports on weekly basis to ensure these are kept up to date for reporting to client
- Liaising with technical managers, client relationship managers and engineers to ensure that Reactive Maintenance tasks are completed in accordance with Client SLAs
- Liaising with external contractors to attend site and get updates on work in progress
- Scheduling engineer resources in an efficient geographical method
- Ensuring that only appropriately qualified or experienced staff carry out services allocated to them efficiently, safely and to standard
- Daily “housekeeping” of CAFM systems including checking for unassigned tasks, chasing up late paperwork etc
- Any other tasks, within capabilities, as instructed by line manager

**Person Profile**
- Excellent attention to detail
- Ability to prioritise and work under pressure
- Excellent problem solving and decision-making skills
- IT literate - must be confident in all Microsoft Office Packages
- Ability to work as part of a small team and to be a” Team Player’ whilst demonstrating initiative and ability to work independently
- Excellent written and verbal communication skills
- Confident and professional telephone manner
- Excellent written and verbal communication skills
- Excellent listening and questioning skills

No Agencies at this time.

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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