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Resource Scheduler

3 months ago

Fareham East, United Kingdom Corrigenda Ltd Full time

Resource Scheduler

FULL TIME - 40 HOURS

Salary:
Up to £27,000 (Subject to Knowledge and experience)

Location:
Segensworth

Benefits: 23 days holiday plus bank holidays, Company Pension, Employee Assistance Programme

Reporting to:
Business Support Manager

Job summary
- making skills along with excellent IT knowledge skills, specifically of MS Office packages. They will be highly motivated, punctual, well-presented, and will have excellent people and communication skills. They will have a flexible and responsive approach, able to react to rapidly changing scenarios whilst remaining calm and professional. The resource scheduler will ensure that calls and queries are responded to within a timely manner and meet client SLAs and expectations. The resource scheduler is the first point of call to resolve urgent issues/scenarios that may arise whilst remaining calm and professional.

Key Accountabilities (but not limited to)

  • Scheduling Reactive Maintenance tasks and Quoted works to be completed
  • Monitoring and assigning urgent Reactive Maintenance tasks, ensuring that they are attended to in line with Client SLAs and expectations
  • Answering inbound calls and updating jobs on CAFM system
  • Raising purchase orders for materials and subcontractors
  • WIP management to ensure that reactive maintenance tasks are progressed and completed in accordance with Client SLA's
  • Updating work in progress (WIP) reports on weekly basis to ensure these are kept up to date for reporting to client
  • Liaising with technical managers, client relationship managers and engineers to ensure that Reactive Maintenance tasks are completed in accordance with Client SLAs
  • Liaising with external contractors to attend site and get updates on work in progress
  • Scheduling engineer resources in an efficient geographical method
  • Ensuring that only appropriately qualified or experienced staff carry out services allocated to them efficiently, safely and to standard
  • Daily "housekeeping" of CAFM systems including checking for unassigned tasks, chasing up late paperwork etc
  • Any other tasks, within capabilities, as instructed by line manager

Person Profile

  • Excellent attention to detail
  • Ability to prioritise and work under pressure
  • Excellent problem solving and decisionmaking skills
  • IT literate must be confident in all Microsoft Office Packages
  • Ability to work as part of a small team and to be a" Team Player' whilst demonstrating initiative and ability to work independently
  • Excellent written and verbal communication skills
  • Confident and professional telephone manner
  • Excellent written and verbal communication skills
  • Excellent listening and questioning skills
No Agencies at this time.

Job Types:
Full-time, Permanent

Salary:
Up to £27,000.00 per year

Benefits:

  • Company pension
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday

Work Location:
In person