Scheduler

7 months ago


West Horndon, United Kingdom ITS Fire & Security Full time

We are looking for a full time Scheduler or 2 part-time Schedulers to join our team. The main tasks are as follows:

- Provide telephone assistance where necessary / possible.
- Efficiently schedule Engineers to respond to Corrective and Preventative Maintenance calls
- Efficiently schedule accepted quoted works and revisits.
- Liaise with/schedule works for UK wide subcontractors.
- Obtain permits and supply Risk Assessment Method Statements (RAMS) where necessary.
- Record clear instructions for engineers according to the booking including notation of parts and agreed times.
- Record costings agreed with customers clearly in service management system.
- Analyse daily alarm activation and systems fault reports and book call-outs accordingly.
- Communicate with engineers to ensure schedules are being followed and address any issues or delays.
- Collect telephone payments in conjunction with customer service calls, referring to database details of amounts due, liaising with accounts staff.
- Cover for other members of staff during absences and assist with the work of other teams

**Skills**:

- Ability to work as part as a team but also independently.
- Ability to work in a fast-paced environment and perform well under pressure.
- Proficiency in using Microsoft Office Suite, including Outlook, Word, Excel.
- Excellent organizational and time management abilities.
- Effective communication skills, both verbal and written.
- Attention to detail and strong administration skills.
- Ability to multi-task work and meet deadlines.
- Knowledge of supply chain principles and processes.

Salary up to £26,000/prorated for part time positions.

**Job Types**: Full-time, Part-time

Pay: Up to £26,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Help desk: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)
- DBS (preferred)

Work Location: In person

Reference ID: Scheduler


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