Safer Gambling Officer

2 weeks ago

Wigan, Wigan, United Kingdom UK Tote Group Full time

Due to growth across the compliance operations department, we are now looking for committed and meticulous people to join our safer gambling team.


About the role:


Owning cases from start to finish, through risk assessing accounts, conducting due diligence checks, liaising directly with customers, and reviewing & signing off documents.

This role will ensure the business is up to date with regards to regulatory requirements in the ever-changing regulatory landscape of online gambling and provide training as-and-when required.


You will work closely and build strong collaborative relationships with other teams across compliance operations to ensure we are providing an excellent service for our customers.


Who we are:

We are proud stewards of the Tote, Great Britain's pool betting operator since 1928.

Backed by people from across British horse racing, UK Tote Group is led by a dedicated group of racehorse owners and breeders and racing fans who are passionate about revitalising the Tote.

We are a team of over 170 people with our HQ based in Wigan, Greater Manchester (WN3 5AZ).

The role will be 37.5 hours per week and include a varied shift pattern with some weekend work and working hours between 8am and 6pm.

We offer flexible hybrid working and a full induction and training plan will be provided to anyone who joins the team.


  • We are also looking for people to join the Safer Gambling team in a part time role working 15 hours per week where shifts will be between 8am and 6pm Saturdays and Sundays._

What you'll need:

  • Proven experience in a customer facing environment with the ability to demonstrate excellent customer service skills
  • Ability to work to deadlines and thrive in high pressure situations
  • Ability to manage & prioritise your own workload
  • A confident and professional telephone manner with the ability to manage difficult conversations
  • A logical and structured thought process to facilitate sound decision making and justification
  • Computer literacy and proficiency in the use of Microsoft Office tools
  • Ability to maintain high levels of confidentiality and data security standards
  • Experience in the production of metrics/reporting to support compliance and business objectives is advantageous

What we offer:

At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary

Our benefits include:

  • Bonus scheme
  • Company Shares Option Plan
  • Contributory pension scheme
  • Life insurance (4 x basic salary)
  • Simply Health Cash Plan
  • Holiday entitlement (33 days inclusive of bank holidays)
  • Study Support and opportunity for progression and development
  • Confidential 24/7 365 employee assistance helpline
  • Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
  • Regular social events, charity events and volunteering opportunities
If this sounds like the role for you, we'd love to hear from you

Salary:
From £22,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Gym membership
  • Life insurance
  • Referral programme

Schedule:

  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Wigan: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What are your salary expectations?

Work authorisation:

  • United Kingdom (preferred)

Work Location:
Hybrid remote in Wigan

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