Anti-money Laundering Officer

7 months ago


Wigan, United Kingdom UK Tote Group Full time

We are now looking for a committed and meticulous customer service specialist to join our Anti-Money Laundering team.

As an Anti-Money Laundering (AML) officer with the Tote, you will be responsible for safeguarding both the company and our customers from Money Laundering and social responsibility risks. Your responsibilities on a day-to-day basis will include
- Proactively investigating and conducting source of funds, associated due diligence and transactional analysis in relation to customer activity
- Cross examining systems to identify suspicious activity and trends that suggest unusual activity
- Working and liaising with the different teams within Customer Operations including Fraud & Payments, Safer Gambling and Customer Care to build strong collaborative relationships
- Delivering against AML Policies achieving and exceeding against KPIs and SLA’s
- Developing and maintaining knowledge of the current regulatory and compliance requirement

This role ensures the Tote is up to date with regards to regulatory requirements in the ever-changing regulatory landscape of online gambling. You will work closely and build strong collaborative relationships with other teams and won't be afraid of getting stuck in to support other teams across customer operations to ensure we are providing an excellent service for our customers.

**Who we are**:
We are proud stewards of the Tote, Great Britain’s pool betting operator since 1928. Backed by people from across British horse racing, UK Tote Group is led by a dedicated group of racehorse owners and breeders and racing fans who are passionate about revitalising the Tote.

We are a team of over 200 people with our HQ based in Wigan, Greater Manchester (WN3 5AZ). The role will be 37.5 hours per week and include a varied shift pattern with some weekend work and working hours between 8am and 10pm. We offer flexible working and a full induction and training plan will be provided to anyone who joins the team.

**What you’ll need**:

- Proven experience in a customer facing environment with the ability to demonstrate excellent customer service skills
- A logical and structured thought process to facilitate sound decision making and justification
- Ability to work to deadlines and thrive in high pressure situations
- Ability to manage & prioritise your own workload
- A confident and professional telephone manner with the ability to manage difficult conversations
- Ability to maintain high levels of confidentiality and data security standards

**What we offer**:
At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary. Our benefits include:

- Bonus scheme
- Company shares option plan
- Contributory pension scheme
- Life insurance (4 x basic salary)
- Simply Health Cash Plan
- Holiday entitlement (33 days inclusive of bank holidays)
- Study Support and opportunity for progression and development
- Confidential 24/7 365 employee assistance helpline
- Agile and collaborative office environment with free parking, fruit, biscuits and drinks
- Regular social events, charity events and volunteering opportunities

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Life insurance
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- What are your salary expectations?

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Wigan (required)

Work Location: Hybrid remote in Wigan



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