Safer Gambling Supervisor

Our Customer Operations team is evolving, and we are looking for a passionate and personable Safer Gambling Supervisor to lead and manage our Safer Gambling team.

As Safer Gambling Supervisor you will play a pivotal role in overseeing the day-to-day activities of our Safer Gambling team ensuring that our customers receive the necessary tools, support, and guidance to manage their accounts responsibly.

**Who we are**:
The Tote are racing’s most popular pool betting operators and can be found online and across many racecourses in the UK and Ireland. We’re passionate about all things racing, we love the sport and it’s in our DNA. Using best-in-class technology, digital innovation, and customer engagement, we are developing the Tote reaching new audiences with innovative products.

Our headquarters in Wigan is the main hub for our team of over 200 innovative and ambitious experts dedicated to delivering our vision of providing the best betting experience for racing fans. The role will be 37.5 hours per week with a 5 from 7 working pattern so weekend working will be required on a rota basis. The role will be based from our Wigan HQ with approx. 2/3 days per week onsite. A full induction, on the job training and development plan will be put in place for anyone who joins the team.

**What you’ll be doing**:

- Support the implementation and performance of strategies aimed at promoting Safer Gambling practices and mitigating the risks associated with problem gambling
- Lead and manage a team of Safer Gambling Officers responsible for identifying customers at risk of problem gambling and providing them with appropriate support and guidance
- Provide team members with coaching, training, and guidance to ensure effective performance
- Ensure the team upholds strong service level agreements (SLAs) to promptly address customer inquiries on Safer Gambling, enhancing satisfaction and reducing risks
- Stay updated on regulatory changes and ensure adherence to relevant regulations and develop a culture of continuous improvement

**What you’ll need**:

- Proven experience of people management ideally within a regulated operational environment
- Strong communication skills which can be implemented through all mediums to a varying level of stakeholders
- Confidence in making decisions and recommendations with the ability to present to senior management team
- Strong influential skills to support the success of the team in meeting SLA’s & KPI’s
- Experience in providing detailed analysis and presentation of complex data

**What we offer**:
At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary. Our benefits include:

- Bonus scheme
- Company Shares Option Plan
- Contributory pension scheme
- Life insurance (4 x basic salary)
- Simply Health Cash Plan
- Holiday entitlement (33 days inclusive of bank holidays)
- Study Support and opportunity for progression and development
- Confidential 24/7 365 employee assistance helpline
- Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
- Regular social events, charity events and volunteering opportunities

Pay: Up to £32,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Life insurance
- Referral programme

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Wigan: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Wigan