Current jobs related to Customer Support Executive - Chorley - Ninetech

  • Customer Support Specialist

    4 weeks ago

    Chorley, Lancashire, United Kingdom FISC healthcare Full time

    Role: Customer Support ExecutiveWe are a family-run business, established for over 40 years with exciting growth plans for which we need to expand our customer service team. Delivering outstanding customer service is of utmost importance to us; Our intent is to positively influence the special care industry through the provision of high-quality products and...

  • Client Relationship Executive

    4 months ago

    Chorley, United Kingdom Churchill Support Services Full time

    **About the Company**: We are one of the UK’s leading Security and Facilities Management Companies. Our people are what make us stand out amongst our competitors and this is why we ensure that our people’s wellbeing is at the forefront of everything we do. We consistently strive to offer a working environment that makes our employee’s feel valued and...

  • Aviation Customer Support Specialist

    7 days ago

    Chorley, Lancashire, United Kingdom FISC healthcare Full time

    Customer Support ExecutiveWe are a family-run business, established for over 40 years, with exciting growth plans that require us to expand our customer service team. Delivering outstanding customer service is of utmost importance to us. Our goal is to positively influence the special care industry through the provision of high-quality products and solutions...

  • Aviation Customer Support Specialist

    7 days ago

    Chorley, Lancashire, United Kingdom FISC healthcare Full time

    Customer Support ExecutiveWe are a family-run business, established for over 40 years, with exciting growth plans that require us to expand our customer service team. Delivering outstanding customer service is of utmost importance to us. Our goal is to positively influence the special care industry through the provision of high-quality products and solutions...

  • Aviation Customer Support Specialist

    5 days ago

    Chorley, Lancashire, United Kingdom FISC healthcare Full time

    Customer Support Executive - AviationWe are a family-run business, established for over 40 years, with exciting growth plans that require expanding our customer service team. Delivering outstanding customer service is of utmost importance to us. Our goal is to positively influence the special care industry through the provision of high-quality products and...

  • Aviation Customer Support Specialist

    5 days ago

    Chorley, Lancashire, United Kingdom FISC healthcare Full time

    Customer Support Executive - AviationWe are a family-run business, established for over 40 years, with exciting growth plans that require expanding our customer service team. Delivering outstanding customer service is of utmost importance to us. Our goal is to positively influence the special care industry through the provision of high-quality products and...

  • Customer Experience Specialist

    4 weeks ago

    Chorley, Lancashire, United Kingdom The Talent Crowd Full time

    About the RoleWe are seeking a highly skilled Customer Service Executive to join our dynamic team at The Talent Crowd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and professional responses to customer enquiries via various...

  • Customer Experience Specialist

    3 weeks ago

    Chorley, Lancashire, United Kingdom The Talent Crowd Full time

    About the RoleWe are seeking a highly skilled Customer Service Executive to join our dynamic team at The Talent Crowd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and professional responses to customer enquiries via various...

  • Customer Technical Support

    3 months ago

    Chorley, United Kingdom 3DGBIRE LTD Full time

    **The Company**: **The Role**: After customers purchase our products, you’re the one who helps them get more out of their new technology. Your day at 3DGBIRE is filled with a range of focused support and service tasks. Whether you’re helping customers get started with their first 3D printer or finding answers to their questions about filament or printing...

  • Customer Support Coordinator

    4 months ago

    Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **JOB DESCRIPTION** **ROLE TITLE: Customer Success Coordinator** **PRIMARY BASE**:Hybrid - Head Office (Euxton, Chorley) and Working from Home **ACCOUNTABLE TO: Customer Success Manager** **PURPOSE OF ROLE**: We are looking for a dynamic, enthusiastic individual to join our Customer Service Team; reporting to Customer Success Manager this individual will...

  • Business Support Apprentice

    4 months ago

    Chorley, United Kingdom Churchill Support Services Full time

    **About us**: Churchill Support Services is one of the UK’s leading Security and Facilities Management Companies. Our people are what make us stand out amongst our competitors and this is why we ensure that our people’s wellbeing is at the forefront of everything we do. We consistently strive to offer a working environment that makes our employee’s...

  • Marketing Executive

    4 months ago

    Chorley, United Kingdom Positive Solutions Limited Full time

    **Positive Solutions Limited** is the leading provider of healthcare technology to Community Pharmacies. For nearly 30 years we have provided cutting edge solutions that support healthcare professionals, increase efficiency and improve patient outcomes. **SUMMARY OF THE ROLE** An exciting new role to support our engagement with healthcare professionals...

  • Customer Support Officer

    4 months ago

    Chorley, United Kingdom Talent Sphere Ltd Full time

    **Customer Support Officer** Are you looking for a new challenge? To make a name for yourself in a growing industry, providing first-class services? This is an opportunity to work within the renewables industry, providing crucial support through insurance and claims services. Future qualifications will be provided, a financial background is not...

  • Customer Support Officer

    3 months ago

    Chorley, United Kingdom Talent Sphere Ltd Full time

    **Job Title**:Customer Support Officer **Company**: Qualitymark Protection has been actively safeguarding consumer investments in home improvements for over 26 years. In this time, we’ve helped the home improvement industry raise installation standards, strengthened our accreditation & monitoring procedures and provided consumers with quality financial...

  • Interim Customer Liaison Manager

    3 weeks ago

    Chorley, Lancashire, United Kingdom Avantor Full time

    Job OpportunityAbout the Role:Avantor is seeking a proactive Interim Customer Relationship Manager to cover a maternity leave position. The successful candidate will be responsible for managing a portfolio of international accounts within our clinical trials projects.Key Responsibilities:Coordinate clinical budget and pricing strategy services for the...

  • Car Sales Executive

    2 weeks ago

    Chorley, Lancashire, United Kingdom XL Full time

    Car Sales Executive OpportunityXL Marketing is seeking an experienced and motivated Car Sales Executive to join our team in Chorley. As a Fleet Marketing company, we work with various Leasing customers across the UK, and we need someone to manage the Leasing side of the business and contact businesses on behalf of our clients to promote their services.Key...

  • Finance Executive

    4 months ago

    Chorley, United Kingdom FISC healthcare Full time

    **Role: Finance Executive** We are a family run business, established for over 40 years with exciting growth plans for which we need to expand our customer service team. Delivering outstanding customer service is of utmost importance to us, we are a relatively small team and we need someone who will bring energy and enthusiasm with them every day. At...

  • Customer Experience Specialist

    3 weeks ago

    Chorley, Lancashire, United Kingdom Pertemps Network Group Full time

    About the RoleWe are seeking a highly skilled Customer Service Executive to join our team at Pertemps Network Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and professional responses to customer enquiries via various...

  • Customer Experience Specialist

    4 weeks ago

    Chorley, Lancashire, United Kingdom Pertemps Network Group Full time

    Job OverviewPertemps Network Group is seeking a highly skilled Customer Service Executive to join our dynamic team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and professional responses to customer enquiries via various...

  • Customer Service Representative

    3 weeks ago

    Chorley, Lancashire, United Kingdom Pertemps Network Group Full time

    Job OverviewWe are seeking a highly skilled Customer Service Executive to join our team at Pertemps Network Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and professional responses to customer enquiries via various...

Customer Support Executive

4 months ago

Chorley, United Kingdom Ninetech Full time

Role: Customer Support Specialist

Salary: £25,000 per year

Location: Buckshaw Parkway, Chorley PR7 7EY

About the Company:

Industry leaders in their SaaS space, with an impressive portfolio of clients that has consistently grown and is showing no signs of slowing down with large growth predicted for this year. Culture is key to this organisations success and it is at the forefront of their daily operations, providing each employee with a voice and every tool required to succeed.

They are a team of ambitious individuals all with one common goal as their passion, provide exemplary customer service to their clients. My client require a customer first support executive to join the team of support specialists.

About the Role:

  • Quickly and professionally respond to customer inquiries via phone, email, chat, and social media.
  • Handle a variety of customer issues, from general questions and product information to basic troubleshooting.
  • Perform initial triage to categorize and prioritize customer issues based on urgency and complexity.
  • Assess if an issue can be resolved at the first level of support or needs escalation.
  • Guide customers through basic troubleshooting steps and issue resolution.
  • Assist customers in overcoming common challenges with our products or services.
  • Meet service level agreements (SLAs) and Key Performance Indicators (KPIs) for timely responses and resolutions.
  • Keep accurate and detailed records of customer interactions, including the nature of issues, steps taken, and resolutions provided.
  • Follow established escalation procedures when necessary.
  • Work with 2nd and 3rd line support teams on more complex issues.
  • Provide feedback on recurring customer issues to help improve our processes.
  • Identify and suggest areas for process improvement.
  • Promote additional services that meet customer needs.

What We're Looking For:

  • Excellent communication skills
  • Advanced understanding of software and technology
  • At least 1 year of experience in a customer support role or similar
  • Strong attention to detail
  • Adaptability and resilience
  • A customer-centric attitude and empathy

Benefits:

We believe in rewarding our dedicated team members and regularly review and improve our benefits package, which includes:

Flexible and Hybrid Working Patterns: 2 days in the office, 3 days working from home

Generous Holiday Allowance: 25 days of holiday per year plus bank holidays

Additional Holidays: Extra days for length of service and a free day off for your birthday

Company Pension Scheme

Healthcare Cash Plan Scheme

Employee Discount Scheme: Discounts on retail, travel, and shopping

Team Social Events: Fully paid events throughout the year

Regular Appraisals and Salary Reviews

Gym Membership: 50% membership

Enhanced Maternity and Paternity Leave

Paid Volunteering Days

Professional Development Support

Dynamic Work Environment

Supportive Team Atmosphere

If you're interested in the role, please APPLY immediately, screening calls are taking place as applications are made.