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Customer Experience Specialist

2 months ago

Chorley, Lancashire, United Kingdom The Talent Crowd Full time
About the Role

We are seeking a highly skilled Customer Service Executive to join our dynamic team at The Talent Crowd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and professional responses to customer enquiries via various communication channels.
  • Manage the Order Management System (OMS) to ensure efficient processing of orders and resolve any queries from our 3PL partner.
  • Offer comprehensive product information and support to customers, including processing returns and exchanges.
  • Monitor and respond to customer interactions on our website and other digital platforms.
Requirements
  • Proven experience in a customer service role, particularly in an online business environment.
  • Strong communication and interpersonal skills, with the ability to maintain a calm and professional demeanor in fast-paced situations.
  • Excellent computer skills, including efficient typing pace and strong organizational and prioritization abilities.
  • Strong self-management skills, enabling you to take ownership of tasks and projects with minimal supervision.
What We Offer

As a Customer Service Executive at The Talent Crowd, you will have the opportunity to work in a supportive and forward-thinking team, delivering exceptional customer service and support to our clients. You will also have the chance to develop and grow professionally, with opportunities for career advancement and professional development.