Current jobs related to Senior Vulnerable Customer Consultant - Wolverhampton, Wolverhampton - OSB
-
Wolverhampton, Wolverhampton, United Kingdom Spencer Clarke Group Full timePosition: Clinical Psychologist - Focus on Vulnerable Youth Company: Spencer Clarke Group We are in search of a dedicated and skilled Clinical Psychologist to become a vital part of our organization, concentrating on enhancing the emotional wellbeing and mental health of vulnerable youth. This role is crucial in delivering direct assistance and expert...
-
Senior Accountant Position
7 hours ago
Wolverhampton, Wolverhampton, United Kingdom Hays Senior Finance Full timeAbout the RoleWe are seeking a highly skilled Senior Accountant to support our clients with statutory accounts, management accounts, tax returns, and VAT queries in a reputable firm in the local area.Your Key ResponsibilitiesPrepare accounts for sole traders, partnerships, and Ltd companies with accuracy and attention to detail.Provide expert advice and...
-
Senior Accountant Position
4 hours ago
Wolverhampton, Wolverhampton, United Kingdom Hays Senior Finance Full timeAbout the RoleWe are seeking a highly skilled Senior Accountant to support our clients with statutory accounts, management accounts, tax returns, and VAT queries in a reputable firm in the local area.Your Key ResponsibilitiesPrepare accounts for sole traders, partnerships, and Ltd companies with accuracy and attention to detail.Provide expert advice and...
-
Senior Mortgage Collections Specialist
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Mortgage Collections Consultant to join our Financial Support Team at OSB. As a key member of our team, you will play a crucial role in supporting our customers who are experiencing financial difficulties.Key ResponsibilitiesCustomer Communication: You will work closely with customers to...
-
Senior Mortgage Collections Specialist
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Mortgage Collections Consultant to join our Financial Support Team at OSB. As a key member of our team, you will play a crucial role in supporting our customers who are experiencing financial difficulties.Key ResponsibilitiesCustomer Communication: You will work closely with customers to...
-
Senior Tax Consultant
1 month ago
Wolverhampton, Wolverhampton, United Kingdom Puro Accountancy Full timeJob Title: Senior Tax ConsultantLocation: Wolverhampton, UKSalary: Up to £45,000 per annumJob Type: Full-Time, PermanentAbout Puro Accountancy:Puro Accountancy is a distinguished firm in Wolverhampton, experiencing remarkable growth and seeking to enhance its team with a skilled Senior Tax Consultant.Position Overview:As a Senior Tax Consultant, you will...
-
Senior Tax Consultant
1 month ago
Wolverhampton, Wolverhampton, United Kingdom Puro Accountancy Full timeJob Title: Senior Tax ConsultantLocation: Wolverhampton, UKSalary: Up to £45,000 per annumJob Type: Full-Time, PermanentAbout Puro Accountancy:Puro Accountancy is a leading firm in the financial services sector, experiencing substantial growth and seeking to enhance its team with a skilled Senior Tax Consultant.Position Overview:As a Senior Tax Consultant,...
-
Senior Mortgage Collections Specialist
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our Financial Support Team as a Senior Mortgage Collections Consultant. In this role, you will work closely with customers who are experiencing financial difficulties to discuss and arrange suitable repayment options for the timely collection of their mortgage arrears.Key...
-
Senior Mortgage Collections Specialist
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our Financial Support Team as a Senior Mortgage Collections Consultant. In this role, you will work closely with customers who are experiencing financial difficulties to discuss and arrange suitable repayment options for the timely collection of their mortgage arrears.Key...
-
Senior Clinical Haematology Consultant
1 month ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timePosition Overview The role entails functioning as a Senior Clinical Haematologist, with the autonomy to manage patient care effectively. This position involves collaboration with a team of experienced consultants and junior medical staff to address various Haematological disorders. Responsibilities include overseeing both inpatient and outpatient care,...
-
Senior Customer Service Manager
1 week ago
Wolverhampton, Wolverhampton, United Kingdom Fortune Brands Innovations Full time{"title": "Senior Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled Senior Customer Service Manager to join our growing Customer Service Team at Fortune Brands Innovations. As a key member of our team, you will be responsible for leading and managing our Customer Service teams across our House of Rohl EMEAA locations.As a...
-
Senior Customer Service Manager
1 week ago
Wolverhampton, Wolverhampton, United Kingdom Fortune Brands Innovations Full time{"title": "Senior Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled Senior Customer Service Manager to join our growing Customer Service Team at Fortune Brands Innovations. As a key member of our team, you will be responsible for leading and managing our Customer Service teams across our House of Rohl EMEAA locations.As a...
-
Senior Customer Service Manager
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Fortune Brands Innovations Full time{"title": "Senior Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled Senior Customer Service Manager to join our growing Customer Service Team at Fortune Brands Innovations. As a key member of our team, you will be responsible for leading and managing our Customer Service teams across our House of Rohl EMEAA locations.Key...
-
Senior Customer Service Manager
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Fortune Brands Innovations Full time{"title": "Senior Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled Senior Customer Service Manager to join our growing Customer Service Team at Fortune Brands Innovations. As a key member of our team, you will be responsible for leading and managing our Customer Service teams across our House of Rohl EMEAA locations.Key...
-
Sales and Customer Service Manager
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Barnardo's Full timeAbout the RoleWe are seeking a highly skilled and motivated Store Manager to join our team at Barnardo's. As a Store Manager, you will be responsible for leading a team of retail staff to deliver exceptional customer service and drive sales growth in our stores.Key ResponsibilitiesLead and manage a team of retail staff to achieve sales targets and provide...
-
Wolverhampton, Wolverhampton, United Kingdom Comunidadlift Full timeJob Title: Senior Physiotherapist for Elite Women's FootballWe are Comunidadlift, a progressive and determined organization that values excellence in all aspects of our operations. Our Women's Senior Team is one of the most successful in the league, and we are seeking a highly skilled Senior Physiotherapist to join our team.Job Purpose:The Senior...
-
Wolverhampton, Wolverhampton, United Kingdom Comunidadlift Full timeJob Title: Senior Physiotherapist for Elite Women's FootballWe are Comunidadlift, a progressive and determined organization that values excellence in all aspects of our operations. Our Women's Senior Team is one of the most successful in the league, and we are seeking a highly skilled Senior Physiotherapist to join our team.Job Purpose:The Senior...
-
Customer Service Consultant
1 month ago
Wolverhampton, Wolverhampton, United Kingdom Evans Halshaw Full timePosition OverviewCompany: Evans HalshawRole: Service AdvisorCompensation: Competitive salary of £26,857 along with a potential bonus of £4,800. Additional benefits include pension contributions, critical illness coverage, life insurance, and 23 days of annual leave plus bank holidays.About the Role: Are you passionate about delivering exceptional customer...
-
Customer Service Consultant
1 month ago
Wolverhampton, Wolverhampton, United Kingdom Evans Halshaw Full timePosition OverviewCompany: Evans HalshawRole: Service AdvisorCompensation: Competitive salary of £26,857 with potential bonuses of £4,800, alongside a comprehensive benefits package including pension contributions, critical illness coverage, life insurance, and 23 days of annual leave plus bank holidays.Overview:Are you passionate about delivering...
-
Customer Service Consultant
1 month ago
Wolverhampton, Wolverhampton, United Kingdom Evans Halshaw Full timePosition OverviewCompany: Evans HalshawRole: Service AdvisorCompensation: Competitive salary of £26,857 with an additional £4,800 in bonuses, along with a comprehensive benefits package including pension contributions, critical illness coverage, life insurance, and 23 days of annual leave plus bank holidays.About the Role: Are you passionate about...
Senior Vulnerable Customer Consultant
3 months ago
About the team:
The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.
Our philosophy:
Before you read on, we\'d like you to know that we\'re committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow:
Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.
What you will be doing:
In this role, you will have the opportunity to support Vulnerable Customers who require individually tailored solutions due to difficult personal circumstances in relation to their mortgage arrears.
This involves communicating with Vulnerable Customers understanding the impact and offering support when managing their mortgage account. This may include assisting with the completion of income & expenditure forms, investigating and monitoring mortgage interest/benefit agency payments, arranging forbearance options whilst providing excellent customer service for those in difficult financial circumstances.
Your responsibilities will include...
- Identifying, recognising and supporting vulnerable customers and providing a bespoke tailored approach
- Communicating effectively utilising specialist tools such as TEXAS, CARERS, IDEA, CRISIS and BRUCE
- Build a relationship with customers to understand their circumstances offering support through the group\'s forbearance toolkit within mandated controls
- Handling the end to end mortgage arrears lifecycle from early stage arrears through to litigation
- Ensuring that recorded keeping is line with regulatory requirements
- Responding to all enquiries, whether received by telephone or in writing, efficiently and in accordance with the Group\'s financial support, forbearance and vulnerable customer policies
The hours of work will be 35 hours per week with differing working patterns between hours
In return for your commitment:
Please use this link to see the fantastic benefits available at OSB:
Could you be the one?
We are looking for talented, resilient individuals who have the experience and knowledge set out below:
- Previous work experience in a vulnerable customer specialist role within financial services
- End to end financial support experience including accounts in litigation
- Experience communicating through a variety of methods with vulnerable customers
- Knowledge of Microsoft Word and Excel
What to do next
If this sounds like you, please apply now
If shortlisted from your initial application we operate a personalised recruitment process.
Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.
We don\'t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
#LI-HYBRID
INDHP
