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Senior Customer Service Manager

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Fortune Brands Innovations Full time
{"title": "Senior Customer Service Manager", "description": "Job Summary

We are seeking a highly skilled Senior Customer Service Manager to join our growing Customer Service Team at Fortune Brands Innovations. As a key member of our team, you will be responsible for leading and managing our Customer Service teams across our House of Rohl EMEAA locations.

As a Senior Customer Service Manager, you will be accountable for ensuring that our customers receive exceptional service, and that our teams are equipped to deliver high-quality service experiences. You will work closely with our Head of Customer Service to develop and implement customer service strategies, and to drive continuous improvement initiatives.

This is an exciting opportunity to join a dynamic and innovative company that values customer satisfaction and employee growth. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.

Key Responsibilities
  • Lead and manage the Customer Service teams across our House of Rohl EMEAA locations
  • Develop and implement customer service strategies to drive customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer experiences
  • Monitor and analyze customer feedback and data to identify areas for improvement
  • Develop and implement process improvements to enhance customer service
Requirements
  • Minimum 5 years of experience in customer service management
  • Proven track record of delivering exceptional customer service
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and drive business decisions
  • Experience working in a fast-paced, dynamic environment
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
", "requirements": "["Minimum 5 years of experience in customer service management", "Proven track record of delivering exceptional customer service", "Strong leadership and team management skills", "Excellent communication and interpersonal skills", "Ability to analyze data and drive business decisions", "Experience working in a fast-paced, dynamic environment"]", "benefits": "["Competitive salary and benefits package", "Opportunities for career growth and development", "Collaborative and dynamic work environment", "Recognition and rewards for outstanding performance"]"}