Senior Customer Services Manager

1 week ago

Wolverhampton, Wolverhampton, United Kingdom Fortune Brands Innovations Full time
Customer Service Team Lead

Fortune Brands Innovations is a leading provider of innovative solutions for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands: Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths, which we market under the umbrella brand, House of Rohl.

We are seeking a highly skilled Customer Service Team Lead to join our growing Customer Service Team. As a key member of our team, you will be responsible for managing and leading the Customer Service Teams across our House of Rohl EMEAA locations.

Key Responsibilities:

  • Manage and lead the Customer Service Teams to achieve exceptional customer satisfaction and loyalty.
  • Develop and implement Customer Service strategies to drive business growth and improve customer experience.
  • Collaborate with other departments to ensure seamless customer experience.
  • Monitor and analyze customer feedback and data to identify areas for improvement.
  • Develop and implement process improvements to enhance customer satisfaction and loyalty.

Requirements:

  • Minimum 5 years proven experience in working as a team manager in a Customer Service environment.
  • Experience of working within premium/luxury brands.
  • Excellent leadership, solution solving and organisational skills.
  • Enthusiasm for providing exceptional customer experience.
  • Agile thinking, ability to learn and retain technical information with strong attention to detail and accuracy.

What We Offer:

  • 33 days holiday (inclusive of Bank Holidays)
  • Employee Assistance Programme
  • Annual Incentive Plan Bonus Structure
  • Life Assurance
  • Health & Wellbeing Programme, including health cash plan and employee assistance
  • Pension Plan
  • High St Reward Scheme
  • Refer a Friend Programme
  • Free Parking
  • Frequent Technology User Free Eye Care
  • Flexible working model
  • High 5 Employee Recognition Programme

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experience, please submit your application.

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