Senior Customer Service Manager

1 week ago


Wolverhampton, Wolverhampton, United Kingdom Fortune Brands Innovations Full time

Customer Service Team Lead

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Fortune Brands Innovations. As a key member of our Customer Service department, you will be responsible for leading and managing a team of customer service representatives, ensuring that they have the skills and knowledge needed to provide exceptional service to our customers.

Key Responsibilities:

  • Lead and manage a team of customer service representatives
  • Develop and implement customer service strategies and policies
  • Monitor and analyze customer feedback and data to identify areas for improvement
  • Collaborate with other departments to ensure a seamless customer experience

Requirements:

  • Minimum 5 years of experience in customer service leadership
  • Proven track record of success in leading and managing high-performing teams
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About Us:

Fortune Brands Innovations is a leading provider of innovative solutions for the home and kitchen. We are committed to delivering exceptional customer service and building long-term relationships with our customers.



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