Senior Customer Service Manager
1 week ago
Customer Service Team Lead
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Fortune Brands Innovations. As a key member of our Customer Service department, you will be responsible for leading and managing a team of customer service representatives, ensuring that they have the skills and knowledge needed to provide exceptional service to our customers.
Key Responsibilities:
- Lead and manage a team of customer service representatives
- Develop and implement customer service strategies and policies
- Monitor and analyze customer feedback and data to identify areas for improvement
- Collaborate with other departments to ensure a seamless customer experience
Requirements:
- Minimum 5 years of experience in customer service leadership
- Proven track record of success in leading and managing high-performing teams
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
About Us:
Fortune Brands Innovations is a leading provider of innovative solutions for the home and kitchen. We are committed to delivering exceptional customer service and building long-term relationships with our customers.
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