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Customer Service Representative

3 months ago

Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

Customer Service Representative at Fintech Company in Farnborough

Location: Farnborough

Salary: £22,880

Hours: Tues 8-4, Weds 8:30-4:30, Thurs 9-5, Fri 12-8 & Sat 10-6

Are you passionate about providing exceptional customer service? Our client, a fintech company based in Farnborough, is seeking a dedicated Customer Service Representative to join their supportive team. If you have a knack for solving problems and enjoy assisting others, this might be the perfect role for you.

Daily Duties:

  • Addressing email, phone & Live Chat inquiries
  • Responding to general technical questions about the website and mobile app
  • Handling queries related to customer statements and financial activities
  • Offering friendly and helpful assistance to both parent and child account holders
  • Timely responses to queries and comments on social media
  • Performing administrative tasks such as monitoring risk alerts and handling customer call backs

Skill Set:

  • Strong written and verbal communication skills
  • Capability to work independently
  • Excellent phone etiquette
  • Flexibility in a dynamic work environment
  • Outstanding organizational abilities
  • Comfortable working in a fast-paced team setting
  • Good technical aptitude and willingness to learn new systems
  • Proficiency in Excel & Word

Benefits:

  • 30 days of annual leave (excluding 3 public holidays)
  • Special day off on your birthday
  • Regular salary assessments
  • Access to salary sacrifice benefits like the Cycle to Work scheme and Workplace Pension
  • Recognition through Long Service awards
  • Comprehensive induction with continuous learning opportunities
  • Complimentary tea, coffee, and an array of fresh fruits
  • Exciting Company events and rewards, including fun Christmas parties
  • Family-friendly leave policies and various discounts on entertainment, dining, and shopping
  • Additional perks such as Death in Service benefit, Enhanced maternity and paternity leaves
  • Health coverage through Westfield Cash Health Plan and Westfield Surgery Plan
  • Special discounts at over 600 retailers with Westfield Rewards membership
  • Access to a mental health platform
  • Opportunity to carry over 5 days of annual leave