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Reception Team Member

3 months ago

Birmingham, Birmingham, United Kingdom Bloc Hotel Operations Ltd - Birmingham - Front of House Full time

Reception Team Member

About us
Our vision is to redefine the boundaries and expectations for short-stay hotels.

Working at Bloc is more than just "working at some hotel." We're proactive, purposeful people, staying positive to help everyone sleep well, and stay well, right here in our home - Bloc - every day, and every night.


About the role


Reception Team Members work any 5 days out of 7, a variety of early and late shifts; 06:30-15:00 and 14:30-23:00.

Everything we do is always focused on assuring guests of the comfort, control and confidence of restful and rejuvenating sleep.

Bloc outperforms and succeeds because of our unique strength as a team, we enjoy working together, sharing responsibility and accountability for success.


What's in it for you

  • Competitive salary
  • Guaranteed paid day off on your birthday
  • Enhanced holiday allowance starting from 31 days including bank holidays, increasing to 33 days and 35 days based on length of service
  • Complimentary hotel accommodation allocation
  • Generous Friends & Family rates group wide
  • Healthy Minds Employee Assistance Programme (EAP), access to a range of confidential aroundtheclock support.
  • Stocked canteen
  • Internal progression opportunities
  • Subsidised parking
  • Refer a friend incentive
  • 4 Team social events per year, at least

Responsibilities include;**- Maintain accurate and efficient reception operations, to include managing all guest enquires, delivering friendly and professional customer service

  • Work closely with the reservations department to maximise sales and repeat custom at every opportunity
  • Guide guests through the booking, checkin and checkout process, promoting 'Smart Room Control', upselling where appropriate
  • To ensure professional telephone skills are carried out when taking a reservation and fielding all other calls
  • To have an understanding of the PMS System and use it to the best of its ability for checkin, checkout, reservations and payment of bills
  • To be able to deal with any complaints effectively and efficiently following the Company guideline introducing the relevant manager if & when needed

About you
We're looking for someone who lives and breathes customer service and thrives on going above and beyond. You'll also have;

  • Previous experience in a customer facing role
  • Able to work evenings and weekends
  • Dedicated to detail with an ability to handle multiple tasks at once
  • A positive 'can do' attitude with excellent problemsolving skills
  • Inclusive and collaborative, sharing responsibility and accountability for success

INDFOH